Tapping Direct Message Notification Does Nothing
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David Stea
[Android] Tapping the new DM notification does nothing.
Expected result: Tapping the new DM notification brings you to the DM you tapped on.
Because this doesn't work, it takes on average, 28 seconds, to open a DM, instead of 2 seconds.
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David Stea
Confirmed resolved in V10.0; great work!
Misty Dorman - Heartbeat Team
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This will be fixed in the next app update v10.0 (currently in review by the Play Store).
Misty Dorman - Heartbeat Team
I'm sorry for the frustration on this. We are aware of an issue on Android & hopefully can get it resolved for you soon.
gaurav nanda
Misty Dorman - Heartbeat Team: Thanks Misty. This must be worrying every community owner here so really hoping we have a fix soon like in a couple of days please.
Misty Dorman - Heartbeat Team
gaurav nanda: Some of these mobile issues can be a little difficult to track down. I'm also hoping for a fix on this soon.
Janey Carr
the mobile app is a major issue right now with my community. They're starting to fragment and forming groups on whatsapp because of the unreliability of the HB app. Messages aren't getting through, screen is hanging, crashing after writing a couple of words.
I can't complain about their whatsapp usage as the mobile app is not fit for our purpose at the moment (which is connecting them in-person at events so they can find one another).
And so I'm now resorting to putting my all my members on my own whatsapp group so they are connected in real time (can't beat 'em join 'em). Its SO frustrating. And my members are super frustated too and refusing to use HB on their mobiles (their mode of choice). So they're not going into community area and getting other updates.
gaurav nanda
I visited here to report the same issue. It has been over 3 weeks I first noticed this and is killing my community engagement badly. It's definitely on android , not sure if on ios too.