Weekly digest not sending
Simone de Haas
All notifications are on but nothing is coming through on emails. This has been happening for a couple of weeks now.
Log In
Misty Dorman - Heartbeat Team
open
Reopening due to a few reports of weekly digest still not working for their communities.
Rali Minkova
Misty Dorman - Heartbeat Team: I haven't been getting any weekly digest emails for the past month from my community, even though I've triple checked everything. Is there a status update on this?
Happy to reach out via email if this doesn't seem to be a Heartbeat-wide issue.
Mayhul Arora
complete
Jeroen (CTO 👨‍💻)
Mayhul Arora: Our weekly digest should’ve gone out yesterday but didn’t. Sure this is fixed from here on forward? Maybe this first time not going out was just a one-time thing because of the fix?
Also quick feedback. I believe the “preview” button is new (nice touch!) but maybe a little warning that it takes about 30-60 sec to load. Otherwise the user might think it’s not working.
Simone de Haas
Jeroen (CTO 👨‍💻): Mayhul Arora Misty Dorman - Heartbeat Team - I had the same issue again this week. The digest should have gone out two hours ago, and has not done so. Can you please advise why this is continuing to happen?
Misty Dorman - Heartbeat Team
in progress
Mayhul is working on this issue.
B
Bianca Blanco
Hi All, sorry about the troubles here! I've passed this along to our team to look into further. I'll follow up with any updates.
Ed Troxell
Bianca Blanco: thank you as I noticed the weekly digest wasn't sending too but thought maybe it was just me. Now I see it's not thankfully.
Angela Ahern
Same on my end - all notifications are on within my mobile, desktop and browser. The notifications for my own community used to come through, but they have all stopped doing so and are not found in my spam folder either.
Janey Carr
having the same issue also
Misty Dorman - Heartbeat Team
Merged in a post:
Weekly digest email not going out
Ed Troxell
Hi, I have a weekly digest going out to members on Mondays at 11 am pacific and while I receive the email my member does not. This is the second week we have tested to make sure before I reached out here.
All notifications are turned on and my member checked her spam folder too but nothing.
Any help would be great.
Misty Dorman - Heartbeat Team
Merged in a post:
Not getting Weekly Digest
Jolene Underwood
Hi there, I checked my settings for my group and I have notifications on for getting the digest, but they are not coming into my email (for the last 3 Mondays). I'll check with my members tonight, but I'm not getting them even though my notifications are on for them.
Meetmumz Co
YES. i CHANGED THE TIME TO CHECK .. AND IT STILL DIDNT COME.
Meetmumz Co
it seems it shows that there is no content to share
Simone de Haas
I'm having the same issues with mine as well.
Load More
→