Moderation queue for invites
André Buric
Create a way to see a list of "pending members" that entered via invitation, and approve them manually instead of automatically for more control.
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Kevin Aventura
This is a must have. Currently, having to use an external form to do this triage. This is a basic feature that is essential.
Nick Barba
Merged in a post:
Community Safety / Vetting Process for New Members
Jenna Petrone
When someone signs up for a community, asking them to fill in a form for community managers to review before they are allowed in.
As someone who manages a community for Genz female and nonbinary folks, I want to ensure the safety of our members. Right now, we are manually monitoring who comes in and it would be nice to have it more streamlined.
Fer Espejo
Any news on this? Please is critical to have this :(
Fer Espejo
Please I URGENTLY NEED this!
Jock
Is there any more movement on this by the team? This should be a priority to help grow our communities safely.
Jeroen (CTO 👨💻)
Currently, we thought of a work-around but it’s suboptimal.
People first enter the Heartbeat in a “isolated group” which shields them off from the rest of the (paid) community groups until approval by the admin and most functionality turned off (like the Directory and Machups).
Some issues remain though:
1) the events sidebar app’s visibility can’t be configured, so people in isolated groups can still see past events and who attended them
2) their onboarding questions turning into nice intro-post becomes a difficult issue (timestamp is set to when then entered the waitlist, instead of when then entered the actual (paid) community and can’t be modified).
3) we need to completely turn of upsells, otherwise the people in the isolated group can still upsell their way into the paid part of the community without approval.
Abhishek Ojha
Jeroen (CTO 👨💻): Hi Jeroen. I understood your point. Here's a suggestion you can consider.
Just like you enter any office, and you have a meeting with Mr. Abc. The receptionist asks to wait in the lobby. Either Mr. Abc approves it on their internal system or comes to escort you.
So, a similar concept can be used in Heartbeat. Let the new users join a lobby only. After approval they will join the community. Until they get approved, they can only see- you are in lobby. Waiting for your verification.
I was trying to use heartbeat for my college alumni. I am facing this verification challenge at scale. Unless we have a verification process, this is as good as a Facebook or WhatsApp group. Even Facebook or WhatsApp group allows to approve members. How will we able to convince alumni members/or people in general to download heartbeat app when they are already doing the same things in their daily use apps like Facebook and WhatsApp.
The college alumni would be near to impossible to run on heartbeat without this feature. I don't know everyone from my alumni. So, I will be not the best person for the primary verification option. Instead, who can do this best are his/her batchmates. So, when someone from year 2006 wants to join the alumni group. The notification goes to members with year 2006 for verification. Anyone from their batch can approve the request. If there is no-one from their batch, admin always has the right to approve.
Now, if we go back to our office example, by approving you, Mr. Abc takes your responsibility. Similarly, the one approving will be taking the responsibility of the approved members. A record should be maintained on who approved whom.
I know it got lengthy. Apologies for that.
Thanks for your patience 😊
Claudia Marras
I also think this feature is quite important and should be prioritised. Focusing on the quality and not the quantity of members is crucial, in fact this feature would make it easier and faster to verify members before granting access, instead of having to do it manually for each one. Mighty Networks offers this opportunity by allowing those who want access to submit a join request by filling out a customised form, which administrators can review before accepting or refusing access. Currently the only way to do this is to setup an automation with external form like Typeform and mail marketing apps.
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Bianca Blanco
Suzy Ryan
Yes, please on this - it's an intermediate step because even if the space we invite them to is going to be free, I still want to know who is coming into my happy space since they are guests at my party ;) I don't really want the URL getting "out there" for just anybody to show up without some sort of prescreening which is the reason for my niche community.
Idalino da Silva
Yes. Please. Please.
➤ And a customizable form so the registrant can let me know who invited him/her to the community
➤ Plus other few custom fields to ask them qualifying questions before I grant them access.
Thank you,
Fer Espejo
Idalino da Silva: Totally Agree with this!
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