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Tell us how we could make Heartbeat better for you.

Move past events to Past Events immediately after they are over instead of waiting

The events on the platform don't immediately move to the Past Events section even when they're done. It would be great if there was a way to change that so that as soon as an event is over, it just moves to Past Events instead of waiting for the day to be over for it to be considered "past event"?

Cho (Success Manager) 12 days ago

Automatically open Voice Room video in full screen on join

Users frequently join Voice Rooms and think nothing is happening. The video is either hidden or reduced to a small, easy-to-miss preview, depending on where they join from. Currently, the Voice Room video only appears as a small preview in the top-right corner—and only if the user is already on a channel page. If they join from an Events page, a Course, or a Resource, no video appears at all. This creates a confusing and unintuitive flow: users must be on desktop, navigate to a channel, notice the small preview, and manually expand it. This friction leads to frustration and significantly reduces Voice Room adoption. We actively promote community-led Voice Rooms to keep conversations inside the platform (instead of external tools like Zoom), but the current experience makes participation harder than it should be. We’re also seeing inconsistent behavior across browsers, with Chrome displaying more video feeds than Safari. Requested improvements: Automatically surface the Voice Room video regardless of where the user joins from Open the Voice Room in full screen by default Improve cross-browser consistency, especially on Safari These changes would make Voice Rooms easier to understand, easier to join, and far more engaging for communities.

Yuri Vieira About 1 month ago

4

Upcoming Event Box: Show time of event and a link to event details

Currently the "Upcoming Event" box only shows the date of the event and not the time. The only button available is RSVP, but there's no direct link to the event details so one can know if they want to RSVP. Without these, it's often useless. Adding the time and a link to the event would make the event box useful.

Ted M. Young 8 days ago

Visibility to DM messages when reported.

I am testing the message report feature after a user asked for a way to delete a message from another member. They can't delete. I can't do anything with it. And my test report only provided an email. There is no way for me to see or do anything with the reported content. Please provide the option to view messages and DM content reported. Please also provide a way to delete and take other actions based on a report after verifying it.

Jolene Underwood 8 days ago

Adding First name / Last name fields at Checkout

Is there any way at all we could add First/Last name to the checkout process? I understand you only ask for email to reduce friction but it's a pretty standard field when someone is checking out. This is also for us to better track the purchases (we are using external tools to track the full funnel from our marketing to purchase).

Tamara Hombrebueno 18 days ago

Allow users to mute channels, to control their feed, instead of global channel muting

I would love the ability for users to be able to mute the channels they want from their own feed, so they can curate their feed. I use my community as an updates feed, with updates for different geographical regions, and I need people to be able to be able to mute channels if they want. Discord has this feature, for example: https://support.discord.com/hc/en-us/articles/209791877-How-do-I-mute-and-disable-notifications-for-specific-channels Users can mute channels that are not relevant to them. They can still view the content, but don't have to get the info in their feed.

Sarah Parker About 2 months ago

2

Add Events that Occurred in the Past

I use events for my internal team schedule, and sometimes we have changes that we need to document for historical accuracy. Currently the system doesn't allow us to create an event for a past date, and we can't edit existing events to occur in the past either. This is a huge issue for us, so we have to create a new event for the wrong date and put the correct details in the title so we can have it for future reference. It would be much more efficient to be able to create an event in the past - give a warning prompt to confirm it, but to still allow it.

Kim Hannan 15 days ago

Paid tickets on public events - Payment is unclear when RSVP'ing

I currently have public Events with a paid ticket option. When I test the RSVP flow in an incognito window (to simulate a public user experience), the payment fields do not appear at first. The RSVP process makes it look like users can register without any payment prompt, even though payment is required. I would like it for the email & name to appear on the same screen as the payment info (all in one pop-up), or to display a visual indicator of progress ("Step 1 of 2") to make it clear that payment is needed to complete the RSVP process.

Claudia Cortez 28 days ago

Exclude specific channel and selected members from analytics so the data more accurately reflects member engagement rather than internal operations

Is it possible to exclude a specific channel and selected members from Heartbeat’s analytics? We have an executive channel used solely for internal team communication, and its activity is currently skewing the overall analytics. It would also be helpful to exclude admin and moderator activity from certain metrics, so the data more accurately reflects member engagement rather than internal operations.

Borderless Creatives About 2 months ago