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Copy workflows when creating new cohorts

Cohort-based courses generate new lesson IDs per cohort, which means all lesson-attached workflows (popups, automations, etc.) are lost and must be manually recreated each time. This is especially painful when workflows contain rich content like GIF/video embeds that can't be easily duplicated. Expected behavior: When a new cohort is created, workflows attached to lessons in the previous cohort should automatically carry over to the corresponding lessons in the new cohort. Customer impact: Creators running recurring cohort programs have to manually rebuild every workflow for every new cohort — error-prone and time-consuming. Missed workflows mean students don't receive key moments (e.g., graduation gift popups).

Serena Hawtin 10 days ago

1

Request to Reconsider DM Rules for Starter Plan

Please consider making DM rules available on the Starter plan. As I've been building my educational community on Heartbeat, I've found that DM management is truly a foundational feature for creating a structured, professional learning environment - not just something needed at scale. Currently, this feature being limited to higher plans feels like it treats DM control as a "nice-to-have" scaling feature, when it's actually fundamental to how many communities need to operate from the start. Small educational communities, coaching programs, and professional development groups all need this level of structure regardless of their member count. Would the team consider moving DM rules to the Starter plan? This would make Heartbeat much more accessible for educators and community builders who need professional-grade moderation tools but are just starting out. Thank you for considering this feedback.

Ms. Dora May 12 days ago

Sign up pages with different logos and different community names.

We have an opportunity to bring possibly 100,000 people into a heartbeat community by combining multiple different associations. Each association would like to share some aspects of the same space whilst having a private space within the community. The private space can be created but sign up pages show the community name and logo. In order to help maintain trust and allow each association to maintain brand integrity they are looking for each sign up page to have their logo and association name. This is a massive opportunity.

Graham Coath 13 days ago

Acknowledgements

Our community used to be on Mighty Networks. I have loved the switch over to Heartbeat but one thing I miss is being able to acknowledge someone for being Supportive. It was a way to engage with community, more regularly, especially when you weren't sure how to put it into words. There were I think 5 core values of acknowledgment we could select from. And I know many of the members in our community utilized it.

Christina Pellegrino 14 days ago

Add spoiler tags to protect sensitive content

Cove Collective is an infertility support community. Our members are at different stages of treatment and have varying emotional capacities on any given day. Spoiler tags (using || syntax as seen on Reddit and Discord) would allow users to voluntarily hide sensitive content behind a click to reveal. This is standard functionality in similar community-based platforms, and is really core infrastructure that would make Heartbeat meaningfully more suitable for sensitive topic peer communities (infertility, grief, mental health, chronic illness).

Allie About 5 hours ago

Upgrade Voice Transmissions

Hello Heartbeat team, I wanted to flag an issue with audio playback in the app. Whenever we play a voice transmission and then leave the app, the audio stops. Similarly, when the phone screen turns off, the playback also stops. This makes it difficult to listen seamlessly. On most other apps, audio continues playing in the background or when the screen locks, so this would be a very helpful improvement for the user experience. Could you please look into whether background playback can be supported? Thank you so much, Claire

Team Natalia About 20 hours ago

14 day withdrawal right for EU customers at checkout

For customers within the EU, digital products are subject to a 14-day withdrawal period. However, this right can be waived if the customer explicitly agrees to it before completing the purchase — typically via a checkbox during checkout. At the moment, I haven’t found a way to implement this technically within your system. It also cannot be solved through community rules or any terms shown after purchase inside the membership area, as the consent must be collected before the transaction is completed. This is quite critical for me (and likely for other EU-based creators as well), as without this explicit consent, customers can consume the full course within 14 days and still request a refund — which does happen in practice.

Jakob Schell 2 days ago

Move past events to Past Events immediately after they are over instead of waiting

The events on the platform don't immediately move to the Past Events section even when they're done. It would be great if there was a way to change that so that as soon as an event is over, it just moves to Past Events instead of waiting for the day to be over for it to be considered "past event"?

Cho (Success Manager) About 2 months ago