Video & Recording feature added to voice room
My community has requested to be able to live video chat with members in the voice room and record the video. Also, asked to have a video feature on the mobile app.
Embrace Spirit Academy 16 days ago
Video & Recording feature added to voice room
My community has requested to be able to live video chat with members in the voice room and record the video. Also, asked to have a video feature on the mobile app.
Embrace Spirit Academy 16 days ago
Ability to delete individual DM messages & DM threads.
I need the option for members in my growth & healing community to delete messages sent to them that they do not want to see. I'd also like the ability to delete full DM threads as well.
Jolene Underwood About 1 month ago
Direct Messaging
Ability to delete individual DM messages & DM threads.
I need the option for members in my growth & healing community to delete messages sent to them that they do not want to see. I'd also like the ability to delete full DM threads as well.
Jolene Underwood About 1 month ago
Direct Messaging
Email blast visibility
As a community admin, I should be cc'd on any email blasts that I send from my community. If each blast can be visible within Heartbeat (as a Workflow that has ran, for example) that would give me confirmation that the emails were sent successfully. There's nowhere to check what happened to an email blast at the moment.
Adena Rose Ayurveda About 2 months ago
Emails
Email blast visibility
As a community admin, I should be cc'd on any email blasts that I send from my community. If each blast can be visible within Heartbeat (as a Workflow that has ran, for example) that would give me confirmation that the emails were sent successfully. There's nowhere to check what happened to an email blast at the moment.
Adena Rose Ayurveda About 2 months ago
Emails
Community Support Email (more than one)
I’m the community support email recipient for our account. We have different staff running different events. I would love to be able to set different email addresses to receive responses for the events they own. As it is, I have to perform A LOT of air traffic control and figure out what goes where because emails aren’t clearly labeled for what they’re responding to. If someone is running a cohort, they should receive responses for those cohorts and events.
Katie Elliott 10 days ago
Emails
Community Support Email (more than one)
I’m the community support email recipient for our account. We have different staff running different events. I would love to be able to set different email addresses to receive responses for the events they own. As it is, I have to perform A LOT of air traffic control and figure out what goes where because emails aren’t clearly labeled for what they’re responding to. If someone is running a cohort, they should receive responses for those cohorts and events.
Katie Elliott 10 days ago
Emails
Move past events to Past Events immediately after they are over instead of waiting
The events on the platform don't immediately move to the Past Events section even when they're done. It would be great if there was a way to change that so that as soon as an event is over, it just moves to Past Events instead of waiting for the day to be over for it to be considered "past event"?
Cho (Success Manager) About 1 month ago
Events
Move past events to Past Events immediately after they are over instead of waiting
The events on the platform don't immediately move to the Past Events section even when they're done. It would be great if there was a way to change that so that as soon as an event is over, it just moves to Past Events instead of waiting for the day to be over for it to be considered "past event"?
Cho (Success Manager) About 1 month ago
Events
Ability to change the first name field to "Username"
Ability to change the first name field to "Username" when members are signing up. And for current members, for them to be able to switch to a "Username."
Greg Figuereo About 1 month ago
Admin + Platform Customization
Ability to change the first name field to "Username"
Ability to change the first name field to "Username" when members are signing up. And for current members, for them to be able to switch to a "Username."
Greg Figuereo About 1 month ago
Admin + Platform Customization
Enable Text Chat in Voice Rooms
Add a simple text chat within Voice Rooms so participants can contribute without unmuting. This allows users to ask questions, share brief comments, and engage even when they can’t speak—supporting more inclusive, low-friction participation while keeping the focus on the live voice conversation.
Terikka Faciane 2 months ago
Voice Rooms + Video
Enable Text Chat in Voice Rooms
Add a simple text chat within Voice Rooms so participants can contribute without unmuting. This allows users to ask questions, share brief comments, and engage even when they can’t speak—supporting more inclusive, low-friction participation while keeping the focus on the live voice conversation.
Terikka Faciane 2 months ago
Voice Rooms + Video
Upcoming Event Box: Show time of event and a link to event details
Currently the "Upcoming Event" box only shows the date of the event and not the time. The only button available is RSVP, but there's no direct link to the event details so one can know if they want to RSVP. Without these, it's often useless. Adding the time and a link to the event would make the event box useful.
Ted M. Young About 1 month ago
Events
Upcoming Event Box: Show time of event and a link to event details
Currently the "Upcoming Event" box only shows the date of the event and not the time. The only button available is RSVP, but there's no direct link to the event details so one can know if they want to RSVP. Without these, it's often useless. Adding the time and a link to the event would make the event box useful.
Ted M. Young About 1 month ago
Events
Adding First name / Last name fields at Checkout
Is there any way at all we could add First/Last name to the checkout process? I understand you only ask for email to reduce friction but it's a pretty standard field when someone is checking out. This is also for us to better track the purchases (we are using external tools to track the full funnel from our marketing to purchase).
Tamara Hombrebueno About 1 month ago
Payments / Monetization
Adding First name / Last name fields at Checkout
Is there any way at all we could add First/Last name to the checkout process? I understand you only ask for email to reduce friction but it's a pretty standard field when someone is checking out. This is also for us to better track the purchases (we are using external tools to track the full funnel from our marketing to purchase).
Tamara Hombrebueno About 1 month ago
Payments / Monetization
Sign up pages with different logos and different community names.
We have an opportunity to bring possibly 100,000 people into a heartbeat community by combining multiple different associations. Each association would like to share some aspects of the same space whilst having a private space within the community. The private space can be created but sign up pages show the community name and logo. In order to help maintain trust and allow each association to maintain brand integrity they are looking for each sign up page to have their logo and association name. This is a massive opportunity.
Graham Coath About 4 hours ago
Other
Sign up pages with different logos and different community names.
We have an opportunity to bring possibly 100,000 people into a heartbeat community by combining multiple different associations. Each association would like to share some aspects of the same space whilst having a private space within the community. The private space can be created but sign up pages show the community name and logo. In order to help maintain trust and allow each association to maintain brand integrity they are looking for each sign up page to have their logo and association name. This is a massive opportunity.
Graham Coath About 4 hours ago
Other
Acknowledgements
Our community used to be on Mighty Networks. I have loved the switch over to Heartbeat but one thing I miss is being able to acknowledge someone for being Supportive. It was a way to engage with community, more regularly, especially when you weren't sure how to put it into words. There were I think 5 core values of acknowledgment we could select from. And I know many of the members in our community utilized it.
Christina Pellegrino About 13 hours ago
Overall Platform
Acknowledgements
Our community used to be on Mighty Networks. I have loved the switch over to Heartbeat but one thing I miss is being able to acknowledge someone for being Supportive. It was a way to engage with community, more regularly, especially when you weren't sure how to put it into words. There were I think 5 core values of acknowledgment we could select from. And I know many of the members in our community utilized it.
Christina Pellegrino About 13 hours ago
Overall Platform
Scheduled posts
I would love to be able to schedule posts from the Mobile app versus having to do from computer. If they could add that feature in it would make things much easier for me.
Christina Pellegrino About 13 hours ago
Automation + Integration
Scheduled posts
I would love to be able to schedule posts from the Mobile app versus having to do from computer. If they could add that feature in it would make things much easier for me.
Christina Pellegrino About 13 hours ago
Automation + Integration
Clickable Box Needs for Payment Checkout
You currently have the ability to have customers agree to Terms of Service at checkout, but it displays them. This is not legally adequate. We need a clickable box (an affirmative action) for the customer to click and agree to those linked terms BEFORE they pay.
Alyssa Malchiodi 24 days ago
Clickable Box Needs for Payment Checkout
You currently have the ability to have customers agree to Terms of Service at checkout, but it displays them. This is not legally adequate. We need a clickable box (an affirmative action) for the customer to click and agree to those linked terms BEFORE they pay.
Alyssa Malchiodi 24 days ago
Automatically open Voice Room video in full screen on join
Users frequently join Voice Rooms and think nothing is happening. The video is either hidden or reduced to a small, easy-to-miss preview, depending on where they join from. Currently, the Voice Room video only appears as a small preview in the top-right corner—and only if the user is already on a channel page. If they join from an Events page, a Course, or a Resource, no video appears at all. This creates a confusing and unintuitive flow: users must be on desktop, navigate to a channel, notice the small preview, and manually expand it. This friction leads to frustration and significantly reduces Voice Room adoption. We actively promote community-led Voice Rooms to keep conversations inside the platform (instead of external tools like Zoom), but the current experience makes participation harder than it should be. We’re also seeing inconsistent behavior across browsers, with Chrome displaying more video feeds than Safari. Requested improvements: Automatically surface the Voice Room video regardless of where the user joins from Open the Voice Room in full screen by default Improve cross-browser consistency, especially on Safari These changes would make Voice Rooms easier to understand, easier to join, and far more engaging for communities.
Yuri Vieira About 2 months ago
Voice Rooms + Video
Automatically open Voice Room video in full screen on join
Users frequently join Voice Rooms and think nothing is happening. The video is either hidden or reduced to a small, easy-to-miss preview, depending on where they join from. Currently, the Voice Room video only appears as a small preview in the top-right corner—and only if the user is already on a channel page. If they join from an Events page, a Course, or a Resource, no video appears at all. This creates a confusing and unintuitive flow: users must be on desktop, navigate to a channel, notice the small preview, and manually expand it. This friction leads to frustration and significantly reduces Voice Room adoption. We actively promote community-led Voice Rooms to keep conversations inside the platform (instead of external tools like Zoom), but the current experience makes participation harder than it should be. We’re also seeing inconsistent behavior across browsers, with Chrome displaying more video feeds than Safari. Requested improvements: Automatically surface the Voice Room video regardless of where the user joins from Open the Voice Room in full screen by default Improve cross-browser consistency, especially on Safari These changes would make Voice Rooms easier to understand, easier to join, and far more engaging for communities.
Yuri Vieira About 2 months ago
Voice Rooms + Video
Postpone button for events
We have events that get postponed all of the time, but don’t need to get canceled. We don’t have the date yet it will be moved to, so perhaps having a postponed button that would notify people who have RSVP’d and then put the event in drafts mode until we are ready.
SOVEREIGN Magazine® LLC 2 days ago
Events
Postpone button for events
We have events that get postponed all of the time, but don’t need to get canceled. We don’t have the date yet it will be moved to, so perhaps having a postponed button that would notify people who have RSVP’d and then put the event in drafts mode until we are ready.
SOVEREIGN Magazine® LLC 2 days ago
Events
Feature Request: Email Branding & Image Support Current Issue: As a community builder charging for premium events and memberships, I need professional branded email communications. Currently, Heartbeat's automated emails (event confirmations, workflow emails, notifications) lack essential branding capabilities. Specific Missing Features: Email Header Images/Logos - No way to add company logos to automated emails Custom HTML Email Templates - Limited to basic text formatting Image Attachments - Cannot include images in workflow emails or notifications Brand Color Schemes - No colour customisation for email layouts Business Impact: Trust & Credibility Issues: Unbranded emails appear unprofessional, especially for paid events Anti-Spam Concerns: Generic emails more likely to be flagged or ignored Brand Inconsistency: All other touchpoints are branded except critical email communications Customer Experience: Premium pricing demands polished communication throughout the journey Use Cases: Event confirmation emails with branded headers and ticket details Course welcome sequences with logo and brand colours Membership confirmation emails with professional appearance Workflow-triggered communications that maintain brand identity Suggested Solution: Email template builder with support for header images, custom colours, and basic HTML formatting - similar to what's available in most email marketing platforms. This would significantly improve the professional presentation of Heartbeat-powered communities, especially those monetising through events and memberships.
As a community builder charging for premium events and memberships, I need professional branded email communications. Currently, Heartbeat's automated emails (event confirmations, workflow emails, notifications) lack essential branding capabilities. Specific Missing Features: Email Header Images/Logos - No way to add company logos to automated emails Custom HTML Email Templates - Limited to basic text formatting Image Attachments - Cannot include images in workflow emails or notifications Brand Color Schemes - No colour customisation for email layouts Business Impact: Trust & Credibility Issues: Unbranded emails appear unprofessional, especially for paid events Anti-Spam Concerns: Generic emails more likely to be flagged or ignored Brand Inconsistency: All other touchpoints are branded except critical email communications Customer Experience: Premium pricing demands polished communication throughout the journey Use Cases: Event confirmation emails with branded headers and ticket details Course welcome sequences with logo and brand colours Membership confirmation emails with professional appearance Workflow-triggered communications that maintain brand identity Suggested Solution: Email template builder with support for header images, custom colours, and basic HTML formatting - similar to what's available in most email marketing platforms. This would significantly improve the professional presentation of Heartbeat-powered communities, especially those monetising through events and memberships. I was also told by the bot What you can do today (on a Growth or Business subscription) is: Set up a custom email domain so emails send from your domain (white-labelling)… My Response, it should be available to all levels as branding and professional aesthetics in building a community are important poor vissuals = poor uptake of membership =less people join= less money and upgrades from community owners. Please don’t take this the wrong way I love the platform and what can be done with it one of the reasons I have come over from Mighty Networks and will be stopping using Facebook for the network. just some tweaks like this would be better experiance for the users and the admins. 😊
Iain Clague 2 days ago
Emails
Feature Request: Email Branding & Image Support Current Issue: As a community builder charging for premium events and memberships, I need professional branded email communications. Currently, Heartbeat's automated emails (event confirmations, workflow emails, notifications) lack essential branding capabilities. Specific Missing Features: Email Header Images/Logos - No way to add company logos to automated emails Custom HTML Email Templates - Limited to basic text formatting Image Attachments - Cannot include images in workflow emails or notifications Brand Color Schemes - No colour customisation for email layouts Business Impact: Trust & Credibility Issues: Unbranded emails appear unprofessional, especially for paid events Anti-Spam Concerns: Generic emails more likely to be flagged or ignored Brand Inconsistency: All other touchpoints are branded except critical email communications Customer Experience: Premium pricing demands polished communication throughout the journey Use Cases: Event confirmation emails with branded headers and ticket details Course welcome sequences with logo and brand colours Membership confirmation emails with professional appearance Workflow-triggered communications that maintain brand identity Suggested Solution: Email template builder with support for header images, custom colours, and basic HTML formatting - similar to what's available in most email marketing platforms. This would significantly improve the professional presentation of Heartbeat-powered communities, especially those monetising through events and memberships.
As a community builder charging for premium events and memberships, I need professional branded email communications. Currently, Heartbeat's automated emails (event confirmations, workflow emails, notifications) lack essential branding capabilities. Specific Missing Features: Email Header Images/Logos - No way to add company logos to automated emails Custom HTML Email Templates - Limited to basic text formatting Image Attachments - Cannot include images in workflow emails or notifications Brand Color Schemes - No colour customisation for email layouts Business Impact: Trust & Credibility Issues: Unbranded emails appear unprofessional, especially for paid events Anti-Spam Concerns: Generic emails more likely to be flagged or ignored Brand Inconsistency: All other touchpoints are branded except critical email communications Customer Experience: Premium pricing demands polished communication throughout the journey Use Cases: Event confirmation emails with branded headers and ticket details Course welcome sequences with logo and brand colours Membership confirmation emails with professional appearance Workflow-triggered communications that maintain brand identity Suggested Solution: Email template builder with support for header images, custom colours, and basic HTML formatting - similar to what's available in most email marketing platforms. This would significantly improve the professional presentation of Heartbeat-powered communities, especially those monetising through events and memberships. I was also told by the bot What you can do today (on a Growth or Business subscription) is: Set up a custom email domain so emails send from your domain (white-labelling)… My Response, it should be available to all levels as branding and professional aesthetics in building a community are important poor vissuals = poor uptake of membership =less people join= less money and upgrades from community owners. Please don’t take this the wrong way I love the platform and what can be done with it one of the reasons I have come over from Mighty Networks and will be stopping using Facebook for the network. just some tweaks like this would be better experiance for the users and the admins. 😊
Iain Clague 2 days ago
Emails
Visibility to DM messages when reported.
I am testing the message report feature after a user asked for a way to delete a message from another member. They can't delete. I can't do anything with it. And my test report only provided an email. There is no way for me to see or do anything with the reported content. Please provide the option to view messages and DM content reported. Please also provide a way to delete and take other actions based on a report after verifying it.
Jolene Underwood About 1 month ago
Direct Messaging
Visibility to DM messages when reported.
I am testing the message report feature after a user asked for a way to delete a message from another member. They can't delete. I can't do anything with it. And my test report only provided an email. There is no way for me to see or do anything with the reported content. Please provide the option to view messages and DM content reported. Please also provide a way to delete and take other actions based on a report after verifying it.
Jolene Underwood About 1 month ago
Direct Messaging
Closed
Hide Events from Specific Community Groups
Currently, if an event is set to “community”, all members in your Heartbeat space can see the event. I have two separate communities and members get confused why they can see events that aren’t for them.
Ryn Sloane 4 days ago
Events
Closed
Hide Events from Specific Community Groups
Currently, if an event is set to “community”, all members in your Heartbeat space can see the event. I have two separate communities and members get confused why they can see events that aren’t for them.
Ryn Sloane 4 days ago
Events
RSVPs More Visible on the Event List Page on the Mobile App
Currently, it is very clear if a members RSVP Yes on the event list page on the desktop app / website as we can see a green check box. However, on the mobile app, the member has to check each individual event to see whether or not he/she has already RSVP for a specific event. Having that same green check box could be very useful.
Audrey Masson 4 days ago
Events
RSVPs More Visible on the Event List Page on the Mobile App
Currently, it is very clear if a members RSVP Yes on the event list page on the desktop app / website as we can see a green check box. However, on the mobile app, the member has to check each individual event to see whether or not he/she has already RSVP for a specific event. Having that same green check box could be very useful.
Audrey Masson 4 days ago
Events