Request to Reconsider DM Rules for Starter Plan
Please consider making DM rules available on the Starter plan. As I've been building my educational community on Heartbeat, I've found that DM management is truly a foundational feature for creating a structured, professional learning environment - not just something needed at scale. Currently, this feature being limited to higher plans feels like it treats DM control as a "nice-to-have" scaling feature, when it's actually fundamental to how many communities need to operate from the start. Small educational communities, coaching programs, and professional development groups all need this level of structure regardless of their member count. Would the team consider moving DM rules to the Starter plan? This would make Heartbeat much more accessible for educators and community builders who need professional-grade moderation tools but are just starting out. Thank you for considering this feedback.
Ms. Dora May 8 days ago
Direct Messaging
Request to Reconsider DM Rules for Starter Plan
Please consider making DM rules available on the Starter plan. As I've been building my educational community on Heartbeat, I've found that DM management is truly a foundational feature for creating a structured, professional learning environment - not just something needed at scale. Currently, this feature being limited to higher plans feels like it treats DM control as a "nice-to-have" scaling feature, when it's actually fundamental to how many communities need to operate from the start. Small educational communities, coaching programs, and professional development groups all need this level of structure regardless of their member count. Would the team consider moving DM rules to the Starter plan? This would make Heartbeat much more accessible for educators and community builders who need professional-grade moderation tools but are just starting out. Thank you for considering this feedback.
Ms. Dora May 8 days ago
Direct Messaging
Closed
Copy workflows when creating new cohorts
Cohort-based courses generate new lesson IDs per cohort, which means all lesson-attached workflows (popups, automations, etc.) are lost and must be manually recreated each time. This is especially painful when workflows contain rich content like GIF/video embeds that can't be easily duplicated. Expected behavior: When a new cohort is created, workflows attached to lessons in the previous cohort should automatically carry over to the corresponding lessons in the new cohort. Customer impact: Creators running recurring cohort programs have to manually rebuild every workflow for every new cohort — error-prone and time-consuming. Missed workflows mean students don't receive key moments (e.g., graduation gift popups).
Serena Hawtin 6 days ago
Closed
Copy workflows when creating new cohorts
Cohort-based courses generate new lesson IDs per cohort, which means all lesson-attached workflows (popups, automations, etc.) are lost and must be manually recreated each time. This is especially painful when workflows contain rich content like GIF/video embeds that can't be easily duplicated. Expected behavior: When a new cohort is created, workflows attached to lessons in the previous cohort should automatically carry over to the corresponding lessons in the new cohort. Customer impact: Creators running recurring cohort programs have to manually rebuild every workflow for every new cohort — error-prone and time-consuming. Missed workflows mean students don't receive key moments (e.g., graduation gift popups).
Serena Hawtin 6 days ago
Move past events to Past Events immediately after they are over instead of waiting
The events on the platform don't immediately move to the Past Events section even when they're done. It would be great if there was a way to change that so that as soon as an event is over, it just moves to Past Events instead of waiting for the day to be over for it to be considered "past event"?
Cho (Success Manager) About 2 months ago
Events
Move past events to Past Events immediately after they are over instead of waiting
The events on the platform don't immediately move to the Past Events section even when they're done. It would be great if there was a way to change that so that as soon as an event is over, it just moves to Past Events instead of waiting for the day to be over for it to be considered "past event"?
Cho (Success Manager) About 2 months ago
Events
Ability to delete individual DM messages & DM threads.
I need the option for members in my growth & healing community to delete messages sent to them that they do not want to see. I'd also like the ability to delete full DM threads as well.
Jolene Underwood About 1 month ago
Direct Messaging
Ability to delete individual DM messages & DM threads.
I need the option for members in my growth & healing community to delete messages sent to them that they do not want to see. I'd also like the ability to delete full DM threads as well.
Jolene Underwood About 1 month ago
Direct Messaging
Video & Recording feature added to voice room
My community has requested to be able to live video chat with members in the voice room and record the video. Also, asked to have a video feature on the mobile app.
Embrace Spirit Academy 25 days ago
Video & Recording feature added to voice room
My community has requested to be able to live video chat with members in the voice room and record the video. Also, asked to have a video feature on the mobile app.
Embrace Spirit Academy 25 days ago
Member Invite Tracking
Make invites traceable so you can se if they ahve been opened and the ability to seemlessly re-invite. There is no visibility and people constantly complain they do not get the invite. Mighty Networks does a great job of this and tracking is very detailed.
Rebecca Driscoll 2 days ago
Directory
Member Invite Tracking
Make invites traceable so you can se if they ahve been opened and the ability to seemlessly re-invite. There is no visibility and people constantly complain they do not get the invite. Mighty Networks does a great job of this and tracking is very detailed.
Rebecca Driscoll 2 days ago
Directory
Multi-Day Events
Make it possible to create a multi-day event, such as a retreat, instead of having to create each day of the event. This is cumbersome and confusing to people.
Rebecca Driscoll 2 days ago
Events
Multi-Day Events
Make it possible to create a multi-day event, such as a retreat, instead of having to create each day of the event. This is cumbersome and confusing to people.
Rebecca Driscoll 2 days ago
Events
Embed prior comments within the Lesson/Assignment
My students are NOT taking the time to read through a long list of a chat channel to interact with one another. It’s a time waster. Please add the prior comments on a lesson/assignment directly inside the lesson/assignment itself so students can see what others have posted about it and engage more.
Sierra McGee 17 days ago
Courses
Embed prior comments within the Lesson/Assignment
My students are NOT taking the time to read through a long list of a chat channel to interact with one another. It’s a time waster. Please add the prior comments on a lesson/assignment directly inside the lesson/assignment itself so students can see what others have posted about it and engage more.
Sierra McGee 17 days ago
Courses
Preview as Member for Moderators
LOVE the new Preview as Member, but wish Moderators could also use the feature as well as Admins
Brooke Glaser 3 days ago
Admin + Platform Customization
Preview as Member for Moderators
LOVE the new Preview as Member, but wish Moderators could also use the feature as well as Admins
Brooke Glaser 3 days ago
Admin + Platform Customization
Email blast visibility
As a community admin, I should be cc'd on any email blasts that I send from my community. If each blast can be visible within Heartbeat (as a Workflow that has ran, for example) that would give me confirmation that the emails were sent successfully. There's nowhere to check what happened to an email blast at the moment.
Adena Rose Ayurveda 2 months ago
Emails
Email blast visibility
As a community admin, I should be cc'd on any email blasts that I send from my community. If each blast can be visible within Heartbeat (as a Workflow that has ran, for example) that would give me confirmation that the emails were sent successfully. There's nowhere to check what happened to an email blast at the moment.
Adena Rose Ayurveda 2 months ago
Emails
Trend Analytics
I’d love to have a feature to scan comments on a specified basis (ie weekly) to report top topics and trends.
Jenn Urso 4 days ago
Channels + Posts
Trend Analytics
I’d love to have a feature to scan comments on a specified basis (ie weekly) to report top topics and trends.
Jenn Urso 4 days ago
Channels + Posts
Community Support Email (more than one)
I’m the community support email recipient for our account. We have different staff running different events. I would love to be able to set different email addresses to receive responses for the events they own. As it is, I have to perform A LOT of air traffic control and figure out what goes where because emails aren’t clearly labeled for what they’re responding to. If someone is running a cohort, they should receive responses for those cohorts and events.
Katie Elliott 19 days ago
Emails
Community Support Email (more than one)
I’m the community support email recipient for our account. We have different staff running different events. I would love to be able to set different email addresses to receive responses for the events they own. As it is, I have to perform A LOT of air traffic control and figure out what goes where because emails aren’t clearly labeled for what they’re responding to. If someone is running a cohort, they should receive responses for those cohorts and events.
Katie Elliott 19 days ago
Emails
Ability to change the first name field to "Username"
Ability to change the first name field to "Username" when members are signing up. And for current members, for them to be able to switch to a "Username."
Greg Figuereo About 1 month ago
Admin + Platform Customization
Ability to change the first name field to "Username"
Ability to change the first name field to "Username" when members are signing up. And for current members, for them to be able to switch to a "Username."
Greg Figuereo About 1 month ago
Admin + Platform Customization
Enable Text Chat in Voice Rooms
Add a simple text chat within Voice Rooms so participants can contribute without unmuting. This allows users to ask questions, share brief comments, and engage even when they can’t speak—supporting more inclusive, low-friction participation while keeping the focus on the live voice conversation.
Terikka Faciane 2 months ago
Voice Rooms + Video
Enable Text Chat in Voice Rooms
Add a simple text chat within Voice Rooms so participants can contribute without unmuting. This allows users to ask questions, share brief comments, and engage even when they can’t speak—supporting more inclusive, low-friction participation while keeping the focus on the live voice conversation.
Terikka Faciane 2 months ago
Voice Rooms + Video
Upcoming Event Box: Show time of event and a link to event details
Currently the "Upcoming Event" box only shows the date of the event and not the time. The only button available is RSVP, but there's no direct link to the event details so one can know if they want to RSVP. Without these, it's often useless. Adding the time and a link to the event would make the event box useful.
Ted M. Young About 1 month ago
Events
Upcoming Event Box: Show time of event and a link to event details
Currently the "Upcoming Event" box only shows the date of the event and not the time. The only button available is RSVP, but there's no direct link to the event details so one can know if they want to RSVP. Without these, it's often useless. Adding the time and a link to the event would make the event box useful.
Ted M. Young About 1 month ago
Events
Adding First name / Last name fields at Checkout
Is there any way at all we could add First/Last name to the checkout process? I understand you only ask for email to reduce friction but it's a pretty standard field when someone is checking out. This is also for us to better track the purchases (we are using external tools to track the full funnel from our marketing to purchase).
Tamara Hombrebueno About 2 months ago
Payments / Monetization
Adding First name / Last name fields at Checkout
Is there any way at all we could add First/Last name to the checkout process? I understand you only ask for email to reduce friction but it's a pretty standard field when someone is checking out. This is also for us to better track the purchases (we are using external tools to track the full funnel from our marketing to purchase).
Tamara Hombrebueno About 2 months ago
Payments / Monetization
Sign up pages with different logos and different community names.
We have an opportunity to bring possibly 100,000 people into a heartbeat community by combining multiple different associations. Each association would like to share some aspects of the same space whilst having a private space within the community. The private space can be created but sign up pages show the community name and logo. In order to help maintain trust and allow each association to maintain brand integrity they are looking for each sign up page to have their logo and association name. This is a massive opportunity.
Graham Coath 9 days ago
Other
Sign up pages with different logos and different community names.
We have an opportunity to bring possibly 100,000 people into a heartbeat community by combining multiple different associations. Each association would like to share some aspects of the same space whilst having a private space within the community. The private space can be created but sign up pages show the community name and logo. In order to help maintain trust and allow each association to maintain brand integrity they are looking for each sign up page to have their logo and association name. This is a massive opportunity.
Graham Coath 9 days ago
Other
Acknowledgements
Our community used to be on Mighty Networks. I have loved the switch over to Heartbeat but one thing I miss is being able to acknowledge someone for being Supportive. It was a way to engage with community, more regularly, especially when you weren't sure how to put it into words. There were I think 5 core values of acknowledgment we could select from. And I know many of the members in our community utilized it.
Christina Pellegrino 10 days ago
Overall Platform
Acknowledgements
Our community used to be on Mighty Networks. I have loved the switch over to Heartbeat but one thing I miss is being able to acknowledge someone for being Supportive. It was a way to engage with community, more regularly, especially when you weren't sure how to put it into words. There were I think 5 core values of acknowledgment we could select from. And I know many of the members in our community utilized it.
Christina Pellegrino 10 days ago
Overall Platform
Scheduled posts
I would love to be able to schedule posts from the Mobile app versus having to do from computer. If they could add that feature in it would make things much easier for me.
Christina Pellegrino 10 days ago
Automation + Integration
Scheduled posts
I would love to be able to schedule posts from the Mobile app versus having to do from computer. If they could add that feature in it would make things much easier for me.
Christina Pellegrino 10 days ago
Automation + Integration