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Tell us how we could make Heartbeat better for you.

Request to Reconsider DM Rules for Starter Plan

Please consider making DM rules available on the Starter plan. As I've been building my educational community on Heartbeat, I've found that DM management is truly a foundational feature for creating a structured, professional learning environment - not just something needed at scale. Currently, this feature being limited to higher plans feels like it treats DM control as a "nice-to-have" scaling feature, when it's actually fundamental to how many communities need to operate from the start. Small educational communities, coaching programs, and professional development groups all need this level of structure regardless of their member count. Would the team consider moving DM rules to the Starter plan? This would make Heartbeat much more accessible for educators and community builders who need professional-grade moderation tools but are just starting out. Thank you for considering this feedback.

Ms. Dora May 10 days ago

Closed

Copy workflows when creating new cohorts

Cohort-based courses generate new lesson IDs per cohort, which means all lesson-attached workflows (popups, automations, etc.) are lost and must be manually recreated each time. This is especially painful when workflows contain rich content like GIF/video embeds that can't be easily duplicated. Expected behavior: When a new cohort is created, workflows attached to lessons in the previous cohort should automatically carry over to the corresponding lessons in the new cohort. Customer impact: Creators running recurring cohort programs have to manually rebuild every workflow for every new cohort — error-prone and time-consuming. Missed workflows mean students don't receive key moments (e.g., graduation gift popups).

Serena Hawtin 8 days ago

1

14 day withdrawal right for EU customers at checkout

For customers within the EU, digital products are subject to a 14-day withdrawal period. However, this right can be waived if the customer explicitly agrees to it before completing the purchase — typically via a checkbox during checkout. At the moment, I haven’t found a way to implement this technically within your system. It also cannot be solved through community rules or any terms shown after purchase inside the membership area, as the consent must be collected before the transaction is completed. This is quite critical for me (and likely for other EU-based creators as well), as without this explicit consent, customers can consume the full course within 14 days and still request a refund — which does happen in practice.

Jakob Schell About 8 hours ago

Move past events to Past Events immediately after they are over instead of waiting

The events on the platform don't immediately move to the Past Events section even when they're done. It would be great if there was a way to change that so that as soon as an event is over, it just moves to Past Events instead of waiting for the day to be over for it to be considered "past event"?

Cho (Success Manager) About 2 months ago

Community Support Email (more than one)

I’m the community support email recipient for our account. We have different staff running different events. I would love to be able to set different email addresses to receive responses for the events they own. As it is, I have to perform A LOT of air traffic control and figure out what goes where because emails aren’t clearly labeled for what they’re responding to. If someone is running a cohort, they should receive responses for those cohorts and events.

Katie Elliott 21 days ago

Upcoming Event Box: Show time of event and a link to event details

Currently the "Upcoming Event" box only shows the date of the event and not the time. The only button available is RSVP, but there's no direct link to the event details so one can know if they want to RSVP. Without these, it's often useless. Adding the time and a link to the event would make the event box useful.

Ted M. Young About 1 month ago