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Feature Requests

Tell us how we could make Heartbeat better for you.

Design of the app

I cannot help but somehow the mobile design is always clunky, the layout is irritating and it doesn’t look very high end.. I love heartbeat don’t get me wrong. But High-End membership with a design that looks “old” …. could we get a cleaner or higher-quality design? (note: there is a feeling of when I see the symbols etc. that it is made to work, but no aesthetic… ) And please fix the layout issues..

User 23 days ago

1

Improvements to member profiles, please!

Admins should be able to create custom fields (free text, single multiple choice, and multi-picklist) for member profiles, based on what kind of information is important to their community. Currently member profiles are very threadbare and unengaging, plus they lack basic information which could spark connections between members.

carriechristner 14 days ago

Email notification for new posts/threads (not just mentions/DMs)

Currently, members only receive real-time email notifications for unread DMs and mentions/replies (after 4 hours unread) and event emails. General new-thread/post activity that does not mention anyone is only surfaced via the weekly digest (top 3 threads, sent at most once every 5 days). Requesting an option to email members when a new post/thread is created in channels they have access to, separate from the digest and from mentions/DMs. This would help smaller or lower-activity communities keep members aware of new content in near real time, rather than waiting for the weekly digest. Submitted on behalf of Caitlin Ogilvy, admin of Healthy Homes Initiative (Zendesk #51428).

Caitlin Ogilvy 7 days ago

Admin ability to view member group/offer join dates and post history from member profiles

As a community admin, I'd like to request two improvements to member profile visibility: Group & Offer join dates — When viewing a member's profile, I'd like to see the date they joined each specific group and offer, not just their overall community join date. This is especially useful for tracking upgrade conversions and understanding where members are in their onboarding journey. Post history on member profiles — I'd like to be able to see all posts a member has made directly from their profile page, without having to manually search through individual channels. This would make it much easier to review member activity and engagement at a glance. Both of these would significantly improve the ability to monitor member progress, personalise follow-up, and manage a growing community more effectively.

Roberto Giammellucca 18 days ago

Evergreen Cohort Waitlist

It would be great to have an evergreen cohort-style course with a waitlist. Instead of launching one cohort at a time, admins could manually select the next group of members (e.g., next 5 people) from the waitlist to join the next 90‑day cohort. This would allow continuous, rolling cohorts without needing to relaunch the course each time.

Jeremy Woods 11 days ago

Paypal please!

I'm based in Germany, where PayPal is still the preferred payment method for many people. Around 70% of my customers currently pay with PayPal, so this is an important factor in deciding whether Heartbeat can become the home for my membership. I'd really appreciate any update from the team or anyone who has heard about future plans. Thank you!

info about 3 hours ago

Collapsible Button For Channels On Mobile

Can we have a collapsible button for channels on mobile? We have this on desktop but not for mobile and it gives endless scroll vibes haha. This is one of those features that is small, but has a big payoff in that it prevents users from being overwhelmed. I’ve added a picture of this button on desktop. I’m asking that we have this on mobile as well.

david 8 days ago

Guest can purchase multiple tickets in one checkout.

It needs to be possible for guests to purchase more than one ticket at the same checkout. For people they want to attend with, as gifts, or whatever reason. Having to go through multiple checkouts is terrible user experience and means less tickets sold. They could purchase multiple tickets under one email address, or add other email addresses for other guests under the same purchase. This is so so very common among most event ticketing services / applications. This needs to be a feature ASAP. I’ve used events for over a year now and I didn’t even realize this wasn’t a feature because I figured it would be so obviously a feature – and I’ve seen my ticket sales decrease since switching over to Heartbeat as my primary ticketing app, likely due to this oversight in functionality.

Alex Williams 8 days ago

Notifications for "already scheduled" Events: New Members are clueless

I did a cursory review of “Event-related” feature requests, but did not find a solution. Several Events are scheduled A new member joins the Community Unless a new member proactively seeks-out “already scheduled” Events (AND RSVP’s to each) they WILL NOT be alerted or aware of these “already scheduled” Events. Even if a new member has their respective Notification settings optimized, they will only be Notified of Events created AFTER they have joined the Community (or those Events that they proactively sought-out and RSVP’d.)

FITNESS RELOCATION 26 days ago

Transcript of voice messages on mobile

Right now, the only way you can view a full transcript of voice messages is on the desktop version of Heartbeat. In the app, you can only see the first part of the transcript and there is no way to scroll to the rest of it like you can on desktop. Most of my members use mobile and we voice message back and forth, so this is essential.

User 15 days ago