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Tell us how we could make Heartbeat better for you.

Paypal please!

I'm based in Germany, where PayPal is still the preferred payment method for many people. Around 70% of my customers currently pay with PayPal, so this is an important factor in deciding whether Heartbeat can become the home for my membership. I'd really appreciate any update from the team or anyone who has heard about future plans. Thank you!

info 15 days ago

1

Design of the app

I cannot help but somehow the mobile design is always clunky, the layout is irritating and it doesn’t look very high end.. I love heartbeat don’t get me wrong. But High-End membership with a design that looks “old” …. could we get a cleaner or higher-quality design? (note: there is a feeling of when I see the symbols etc. that it is made to work, but no aesthetic… ) And please fix the layout issues..

User about 1 month ago

2

Improvements to member profiles, please!

Admins should be able to create custom fields (free text, single multiple choice, and multi-picklist) for member profiles, based on what kind of information is important to their community. Currently member profiles are very threadbare and unengaging, plus they lack basic information which could spark connections between members.

carriechristner 29 days ago

Improvement of roles for moderators

I need my moderators to be able to send automated messages in workflow. For exemple when a student finishes a course he receives a congratulation message from a moderator (and not from me ) Problem. Right now i can choose a moderator as a sender only if he has admin access in his role. So i gave them access because i really needed to send messages from their profile. But they have access to my revenue, my offers, my groups etc it’s dangerous if they break something and quite not appropriate as they can see how much money the company makes. Can you please add more subtility in roles ?

Charlotte Salvanes 8 days ago

Evergreen Cohort Waitlist

It would be great to have an evergreen cohort-style course with a waitlist. Instead of launching one cohort at a time, admins could manually select the next group of members (e.g., next 5 people) from the waitlist to join the next 90‑day cohort. This would allow continuous, rolling cohorts without needing to relaunch the course each time.

Jeremy Woods 26 days ago

Radio Buttons during Directory Search Filters

When I am searching in the directory, and I add a filter, what do the radio buttons mean when it says "have value" or "no value"? Those radio buttons filter members based on whether they've filled in that particular profile field or not: Has value — shows only members who have entered something in that field (e.g., they've set a location, added a bio, etc.) No value — shows only members who have left that field blank It's a quick way to find members who haven't completed certain parts of their profile, or to narrow your search to only those who have. You "Value" to me sounds like a monetary term and not a location term... HB may be using "Value" as a unit of measure or distance term. I think the radio buttons for the Location filter should be something like "Field Empty" and "Not Empty" ore "Includes Location" That's great feedback! You're right — "has value" and "no value" are technical/developer terms that don't translate well to plain language, especially in a location context. Something like "Includes Location" and "No Location Set" (or your "Field Empty" / "Not Empty" suggestion) would be much clearer for everyday users.

Name-And-Culture Media about 3 hours ago

Add triggers to workflows based on members downgrading, being manually removed by an admin, etc

Currently, workflows can only trigger when a member joins a group. It would be very useful to also have a trigger that fires when a member is removed from a group (whether by canceling a subscription, being manually removed by an admin, or through an automated group rule). This would enable use cases like sending a follow-up message to canceled members, re-engagement sequences for members who lose access, and other post-cancellation automations — none of which are currently possible without manual intervention.

Erica Holthausen 2 days ago

Workflow trigger for members who cancel without completing the survey

Would be valuable to have a way to identify and follow up with members who cancel without completing the cancellation survey — for example, a workflow trigger or filter condition that fires when a member cancels and skips the survey. This would allow admins to send a targeted follow-up email or DM to those members to request feedback.

Erica Holthausen 2 days ago