Feedback
Changelog
Roadmap
Help Center

Feature Requests

Tell us how we could make Heartbeat better for you.

Design of the app

I cannot help but somehow the mobile design is always clunky, the layout is irritating and it doesn’t look very high end.. I love heartbeat don’t get me wrong. But High-End membership with a design that looks “old” …. could we get a cleaner or higher-quality design? (note: there is a feeling of when I see the symbols etc. that it is made to work, but no aesthetic… ) And please fix the layout issues..

User about 1 month ago

1

Improvements to member profiles, please!

Admins should be able to create custom fields (free text, single multiple choice, and multi-picklist) for member profiles, based on what kind of information is important to their community. Currently member profiles are very threadbare and unengaging, plus they lack basic information which could spark connections between members.

carriechristner 21 days ago

Evergreen Cohort Waitlist

It would be great to have an evergreen cohort-style course with a waitlist. Instead of launching one cohort at a time, admins could manually select the next group of members (e.g., next 5 people) from the waitlist to join the next 90‑day cohort. This would allow continuous, rolling cohorts without needing to relaunch the course each time.

Jeremy Woods 18 days ago

Email notification for new posts/threads (not just mentions/DMs)

Currently, members only receive real-time email notifications for unread DMs and mentions/replies (after 4 hours unread) and event emails. General new-thread/post activity that does not mention anyone is only surfaced via the weekly digest (top 3 threads, sent at most once every 5 days). Requesting an option to email members when a new post/thread is created in channels they have access to, separate from the digest and from mentions/DMs. This would help smaller or lower-activity communities keep members aware of new content in near real time, rather than waiting for the weekly digest. Submitted on behalf of Caitlin Ogilvy, admin of Healthy Homes Initiative (Zendesk #51428).

Caitlin Ogilvy 14 days ago

Allow selection of My Groups on mobile app

I recently set up a load of interest groups for my members to explore/browse via Account > My Groups. One early tester noted she couldn’t access My Groups on the mobile app after registering via her phone. Seems a relatively basic feature (at least for my use case which is a community for connecting about common interests) so I’d like to suggest adding this feature to the iOS/Android mobile apps.

anja about 3 hours ago

Allow Sub-groups to show on Account > My Groups

I initially wanted to create an onboarding question sorting people into interest groups so I created a parent group of ‘Interests’ for a load of sub-groups because you had to have a parent group to link to the onboarding question. This worked fine, however, I also wanted my members to be able to pick and choose/join and leave their interest groups whenever they wanted, and be able to explore what other interest groups were available. Pulse was really helpful in advising that I could basically only do either; have a parent group and let people choose in onboarding but never change, or use groups without parent to show under Account > My Groups for people to explore and join/leave whenever I chose option 2 as it’s more flexible but I had to add a note in the Welcome DM to tell people where to find My Groups. I think not everyone reads those DMs potentially so I’m intrigued to see how many questions I get about this. A neat solution would be to allow the sub-groups of a parent group to be shown under My groups so that users can both a) enter groups in onboarding AND b) join/leave groups as they please via My Groups. Many thanks, Anja

anja about 3 hours ago

Ability to Reorder Access Groups

I’d like to be able to drag-and-drop reorder my access groups. Currently AG are shown by created date and I can “group” them by label colour visually but I’d prefer to order them a) alphabetically but also b) in whatever order I want (drag&drop). e.g. these first interest groups I created in one go: …but I had more to add later: I can’t add these to a parent because this would mean I can’t show them under Account > My groups (new feature request incoming 😅) Many thanks, Anja

anja about 3 hours ago

Improvement of roles for moderators

I need my moderators to be able to send automated messages in workflow. For exemple when a student finishes a course he receives a congratulation message from a moderator (and not from me ) Problem. Right now i can choose a moderator as a sender only if he has admin access in his role. So i gave them access because i really needed to send messages from their profile. But they have access to my revenue, my offers, my groups etc it’s dangerous if they break something and quite not appropriate as they can see how much money the company makes. Can you please add more subtility in roles ?

Charlotte Salvanes about 7 hours ago

Guest can purchase multiple tickets in one checkout.

It needs to be possible for guests to purchase more than one ticket at the same checkout. For people they want to attend with, as gifts, or whatever reason. Having to go through multiple checkouts is terrible user experience and means less tickets sold. They could purchase multiple tickets under one email address, or add other email addresses for other guests under the same purchase. This is so so very common among most event ticketing services / applications. This needs to be a feature ASAP. I’ve used events for over a year now and I didn’t even realize this wasn’t a feature because I figured it would be so obviously a feature – and I’ve seen my ticket sales decrease since switching over to Heartbeat as my primary ticketing app, likely due to this oversight in functionality.

Alex Williams 15 days ago

Weekly Digest update 7-day forward window to start on (and include) the send day

The weekly digest email appears to exclude events happening on the send day itself, regardless of which day that is. For example, with a Friday send day, the digest's event window seems to run Saturday through Thursday — meaning Friday events are never included. If the send day were moved to Thursday, Thursday events would presumably be excluded instead. The send day always appears to be a "blind spot." What's needed is a true 7-day forward window that starts on (and includes) the send day, so members see all upcoming events for the full week ahead. The support team's reply will come to your email.

User 1 day ago

1

Word/keyword filtering feature for community moderation

This would allow community admins to block specific words or phrases from being typed in channels, posts, and chat. This is particularly important for their community, which serves caregivers in a sensitive support environment and has a formal Code of Conduct in place. The ability to proactively prevent harmful language would reduce the moderation burden on their facilitator team. Please consider this as a feature request. Responses will come to your email.

User 1 day ago

Admin ability to view member group/offer join dates and post history from member profiles

As a community admin, I'd like to request two improvements to member profile visibility: Group & Offer join dates — When viewing a member's profile, I'd like to see the date they joined each specific group and offer, not just their overall community join date. This is especially useful for tracking upgrade conversions and understanding where members are in their onboarding journey. Post history on member profiles — I'd like to be able to see all posts a member has made directly from their profile page, without having to manually search through individual channels. This would make it much easier to review member activity and engagement at a glance. Both of these would significantly improve the ability to monitor member progress, personalise follow-up, and manage a growing community more effectively.

Roberto Giammellucca 25 days ago

Allow Document Sections (and all children documents) to be duplicated (like a template)

I’m wanting to create a template doc I assign to each new coaching members (like a workbook). I can go into a document section and duplicate and transfer each doc manually but would be great if I could just duplicate the document section with children documents all at once. Thank you and I love this product <3

timothy.bray 4 days ago