Paypal please!
I'm based in Germany, where PayPal is still the preferred payment method for many people. Around 70% of my customers currently pay with PayPal, so this is an important factor in deciding whether Heartbeat can become the home for my membership. I'd really appreciate any update from the team or anyone who has heard about future plans. Thank you!
info 15 days ago
Payments / Monetization
Paypal please!
I'm based in Germany, where PayPal is still the preferred payment method for many people. Around 70% of my customers currently pay with PayPal, so this is an important factor in deciding whether Heartbeat can become the home for my membership. I'd really appreciate any update from the team or anyone who has heard about future plans. Thank you!
info 15 days ago
Payments / Monetization
Design of the app
I cannot help but somehow the mobile design is always clunky, the layout is irritating and it doesn’t look very high end.. I love heartbeat don’t get me wrong. But High-End membership with a design that looks “old” …. could we get a cleaner or higher-quality design? (note: there is a feeling of when I see the symbols etc. that it is made to work, but no aesthetic… ) And please fix the layout issues..
User about 1 month ago
Mobile App
Design of the app
I cannot help but somehow the mobile design is always clunky, the layout is irritating and it doesn’t look very high end.. I love heartbeat don’t get me wrong. But High-End membership with a design that looks “old” …. could we get a cleaner or higher-quality design? (note: there is a feeling of when I see the symbols etc. that it is made to work, but no aesthetic… ) And please fix the layout issues..
User about 1 month ago
Mobile App
MCP Connector 🤖
This will allow Claude or Codex to update our community spaces, easily create content, and understand community trends. I think it's worth fast tracking as it will benefit all the communities in Heartbeat. Please, please….and Mucho Thanks 🙏
Web User 6a276ee466500d751d532424 5 days ago
Overall Platform
MCP Connector 🤖
This will allow Claude or Codex to update our community spaces, easily create content, and understand community trends. I think it's worth fast tracking as it will benefit all the communities in Heartbeat. Please, please….and Mucho Thanks 🙏
Web User 6a276ee466500d751d532424 5 days ago
Overall Platform
Improvements to member profiles, please!
Admins should be able to create custom fields (free text, single multiple choice, and multi-picklist) for member profiles, based on what kind of information is important to their community. Currently member profiles are very threadbare and unengaging, plus they lack basic information which could spark connections between members.
carriechristner 28 days ago
Admin + Platform Customization
Improvements to member profiles, please!
Admins should be able to create custom fields (free text, single multiple choice, and multi-picklist) for member profiles, based on what kind of information is important to their community. Currently member profiles are very threadbare and unengaging, plus they lack basic information which could spark connections between members.
carriechristner 28 days ago
Admin + Platform Customization
Video Cover Photo/ Thumbnail
I’d like to see the ability to customize the cover photo of a video. Currently it appears the system arbitrarily chooses an image from in the video.
being 21 days ago
Admin + Platform Customization
Video Cover Photo/ Thumbnail
I’d like to see the ability to customize the cover photo of a video. Currently it appears the system arbitrarily chooses an image from in the video.
being 21 days ago
Admin + Platform Customization
Pause Group or Temporarily Suspend Posting
Can you create the ability to pause an entire group for a week or two at a time so no one can post, to allow moderators a break? FB has this capability, would be nice to see it here.
User 6 days ago
Overall Platform
Pause Group or Temporarily Suspend Posting
Can you create the ability to pause an entire group for a week or two at a time so no one can post, to allow moderators a break? FB has this capability, would be nice to see it here.
User 6 days ago
Overall Platform
Improvement of roles for moderators
I need my moderators to be able to send automated messages in workflow. For exemple when a student finishes a course he receives a congratulation message from a moderator (and not from me ) Problem. Right now i can choose a moderator as a sender only if he has admin access in his role. So i gave them access because i really needed to send messages from their profile. But they have access to my revenue, my offers, my groups etc it’s dangerous if they break something and quite not appropriate as they can see how much money the company makes. Can you please add more subtility in roles ?
Charlotte Salvanes 8 days ago
Admin + Platform Customization
Improvement of roles for moderators
I need my moderators to be able to send automated messages in workflow. For exemple when a student finishes a course he receives a congratulation message from a moderator (and not from me ) Problem. Right now i can choose a moderator as a sender only if he has admin access in his role. So i gave them access because i really needed to send messages from their profile. But they have access to my revenue, my offers, my groups etc it’s dangerous if they break something and quite not appropriate as they can see how much money the company makes. Can you please add more subtility in roles ?
Charlotte Salvanes 8 days ago
Admin + Platform Customization
Evergreen Cohort Waitlist
It would be great to have an evergreen cohort-style course with a waitlist. Instead of launching one cohort at a time, admins could manually select the next group of members (e.g., next 5 people) from the waitlist to join the next 90‑day cohort. This would allow continuous, rolling cohorts without needing to relaunch the course each time.
Jeremy Woods 26 days ago
Courses
Evergreen Cohort Waitlist
It would be great to have an evergreen cohort-style course with a waitlist. Instead of launching one cohort at a time, admins could manually select the next group of members (e.g., next 5 people) from the waitlist to join the next 90‑day cohort. This would allow continuous, rolling cohorts without needing to relaunch the course each time.
Jeremy Woods 26 days ago
Courses
Repost Button for Discussion Thread Posts
It would be nice to have a button to repost previous discussion posts.
Sami Sekhon 23 days ago
Channels + Posts
Repost Button for Discussion Thread Posts
It would be nice to have a button to repost previous discussion posts.
Sami Sekhon 23 days ago
Channels + Posts
Only display Courses once for members
When a member is mid-Course and they have access to multiple ones, they’ll see the Course appear twice in their app: a way to resume the Course at the top and then the same Course listed under “Courses”. This is confusing and only one copy of each Course should display.
Anna Baylis about 1 hour ago
Only display Courses once for members
When a member is mid-Course and they have access to multiple ones, they’ll see the Course appear twice in their app: a way to resume the Course at the top and then the same Course listed under “Courses”. This is confusing and only one copy of each Course should display.
Anna Baylis about 1 hour ago
Enhance scroll-bar for easier navigation in discussion channels
A request from one of our members - “please make the grey slider bar on the right hand side a different colour and thicker? it disappears at times also and making scrolling up and down very hard!”
Ali SME about 21 hours ago
Overall Platform
Enhance scroll-bar for easier navigation in discussion channels
A request from one of our members - “please make the grey slider bar on the right hand side a different colour and thicker? it disappears at times also and making scrolling up and down very hard!”
Ali SME about 21 hours ago
Overall Platform
Add triggers to workflows based on members downgrading, being manually removed by an admin, etc
Currently, workflows can only trigger when a member joins a group. It would be very useful to also have a trigger that fires when a member is removed from a group (whether by canceling a subscription, being manually removed by an admin, or through an automated group rule). This would enable use cases like sending a follow-up message to canceled members, re-engagement sequences for members who lose access, and other post-cancellation automations — none of which are currently possible without manual intervention.
Erica Holthausen 2 days ago
Add triggers to workflows based on members downgrading, being manually removed by an admin, etc
Currently, workflows can only trigger when a member joins a group. It would be very useful to also have a trigger that fires when a member is removed from a group (whether by canceling a subscription, being manually removed by an admin, or through an automated group rule). This would enable use cases like sending a follow-up message to canceled members, re-engagement sequences for members who lose access, and other post-cancellation automations — none of which are currently possible without manual intervention.
Erica Holthausen 2 days ago
Notification on cancellation survey completion
When a member completes a cancellation survey, it would be helpful to receive an in-app notification and/or email letting me know so I can review their feedback promptly.
Erica Holthausen 2 days ago
Notification on cancellation survey completion
When a member completes a cancellation survey, it would be helpful to receive an in-app notification and/or email letting me know so I can review their feedback promptly.
Erica Holthausen 2 days ago
Workflow trigger for members who cancel without completing the survey
Would be valuable to have a way to identify and follow up with members who cancel without completing the cancellation survey — for example, a workflow trigger or filter condition that fires when a member cancels and skips the survey. This would allow admins to send a targeted follow-up email or DM to those members to request feedback.
Erica Holthausen 2 days ago
Workflow trigger for members who cancel without completing the survey
Would be valuable to have a way to identify and follow up with members who cancel without completing the cancellation survey — for example, a workflow trigger or filter condition that fires when a member cancels and skips the survey. This would allow admins to send a targeted follow-up email or DM to those members to request feedback.
Erica Holthausen 2 days ago
Email Analytics for Workflow Emails
I'd love to see basic email analytics added to the Workflow email feature, specifically open rates, click-through rates, and delivery confirmation for bulk emails sent via one-time and automated workflows.
Terikka Faciane 17 days ago
Emails
Email Analytics for Workflow Emails
I'd love to see basic email analytics added to the Workflow email feature, specifically open rates, click-through rates, and delivery confirmation for bulk emails sent via one-time and automated workflows.
Terikka Faciane 17 days ago
Emails
Filters for Search
Something that is really missing is a search/filter within course libraries — filter by tag, duration, or keyword across lessons. Useful for any community building a large video archive.
thyra 3 days ago
Courses
Filters for Search
Something that is really missing is a search/filter within course libraries — filter by tag, duration, or keyword across lessons. Useful for any community building a large video archive.
thyra 3 days ago
Courses
Reply future to chat messages
is there any ways to make this? for answering one question someone ask, I need to tag him/her, can you guys do the reply thins like in other platforms? Thank you!
dogmencbekir 4 days ago
Mobile App
Reply future to chat messages
is there any ways to make this? for answering one question someone ask, I need to tag him/her, can you guys do the reply thins like in other platforms? Thank you!
dogmencbekir 4 days ago
Mobile App
Post photos looks different on web and mobile
When I post on website, for each photo I write one story but when I posted it shows on mobile phone somewhere down not in post, is there way to fix or upgrade this?
dogmencbekir 4 days ago
Overall Platform
Post photos looks different on web and mobile
When I post on website, for each photo I write one story but when I posted it shows on mobile phone somewhere down not in post, is there way to fix or upgrade this?
dogmencbekir 4 days ago
Overall Platform
Sidebar appearance options
Please make the navigation bar collapsible and add the option to either show emojis or names, but not force us to have both. There is a lot of visual clutter that i would like the ability of reducing. Thanks!
thyra 4 days ago
Admin + Platform Customization
Sidebar appearance options
Please make the navigation bar collapsible and add the option to either show emojis or names, but not force us to have both. There is a lot of visual clutter that i would like the ability of reducing. Thanks!
thyra 4 days ago
Admin + Platform Customization
Email notification for new posts/threads (not just mentions/DMs)
Currently, members only receive real-time email notifications for unread DMs and mentions/replies (after 4 hours unread) and event emails. General new-thread/post activity that does not mention anyone is only surfaced via the weekly digest (top 3 threads, sent at most once every 5 days). Requesting an option to email members when a new post/thread is created in channels they have access to, separate from the digest and from mentions/DMs. This would help smaller or lower-activity communities keep members aware of new content in near real time, rather than waiting for the weekly digest. Submitted on behalf of Caitlin Ogilvy, admin of Healthy Homes Initiative (Zendesk #51428).
Caitlin Ogilvy 22 days ago
Emails
Email notification for new posts/threads (not just mentions/DMs)
Currently, members only receive real-time email notifications for unread DMs and mentions/replies (after 4 hours unread) and event emails. General new-thread/post activity that does not mention anyone is only surfaced via the weekly digest (top 3 threads, sent at most once every 5 days). Requesting an option to email members when a new post/thread is created in channels they have access to, separate from the digest and from mentions/DMs. This would help smaller or lower-activity communities keep members aware of new content in near real time, rather than waiting for the weekly digest. Submitted on behalf of Caitlin Ogilvy, admin of Healthy Homes Initiative (Zendesk #51428).
Caitlin Ogilvy 22 days ago
Emails