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Ability to disable DMs by group

Feature RequestsAdmin + Platform Customization

I'd like to be able to create a lower ticket subscription offer where DMs are disabled so customers are forced to post on the channel. This will allow engagment to increase and ability to build an FAQ that point to the post rather than answering the questions over and over again in the DMs.

Note, it should be if member is in this group, DM access is disabled no matter what other groups they are in. and no, I wouldn't like to disable DMs across the board, higher paying clients should still have DM access. 😊

Posted by Saif Al Rawahi ·
Status: Complete40 comments

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Comments40

  • Heartbeat Support changed status to Complete
    Team•

    Mar 24

    Pinned

    💬 Smarter DM controls with DM Rules!

    You now have much more control over direct messages in your community. Turn DMs into a membership perk, limit messaging to certain roles, or create rules around who can message whom.

    Help Article here →

  • Saif Al Rawahi

    •

    Aug 16, 2023

    Also having option like the ability to prevent user-to-user DMs and only have user-to-admin/moderator would be great. This will motivate the use of the channels rather than DM'ing

  • Kimberly Ebel

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    Aug 8, 2023

    I would love this for my community!! I have a Tier based community so I would want Tier 4 parents to have paid access to DM me for a certain amount of time. It will be so much easier to have all access in one app instead of having them have to use Slack or Whats App or something to message me.

  • Albert Kinng

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    Feb 28, 2025

    Why isn't this a priority?

  • Kevin Aventura

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    Nov 13, 2024

    Totally agree with you!

    I've already commented in a few posts with similar requests and they are all being ignored, sadly!

  • Sasha Wilde

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    Oct 31, 2024

    Agreed, this is an absolute must!

  • Adriana Bucci

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    Sep 24, 2024

    This would be fantastic!!!

  • Autumn Lotus

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    Sep 24, 2024

    Yes!!!! In the meantime, you can have an auto responder message.

    When someone in the low ticket group messages you, have an auto reply saying the groups DM’s are not monitored and all questions should be directed to the FAQ thread (include link to FAQ thread).

    This is not ideal, however, as it adds one additional opportunity for confusion, but it could work until your better option is created.

  • Ed Ferrigan

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    Sep 17, 2024

    Cool idea. Im assuming to turn on or off DM's by group level?

  • Shane Haron

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    Jan 24, 2024

    Yes I need to set DM availability per user and also have option to only allow users to DM admins and not each other.

    At the moment if I turn it off no one can DM me.