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Admin ability to view member group/offer join dates and post history from member profiles

Feature RequestsAdmin and customization

As a community admin, I'd like to request two improvements to member profile visibility:

  1. Group & Offer join dates — When viewing a member's profile, I'd like to see the date they joined each specific group and offer, not just their overall community join date. This is especially useful for tracking upgrade conversions and understanding where members are in their onboarding journey.

  2. Post history on member profiles — I'd like to be able to see all posts a member has made directly from their profile page, without having to manually search through individual channels. This would make it much easier to review member activity and engagement at a glance.

Both of these would significantly improve the ability to monitor member progress, personalise follow-up, and manage a growing community more effectively.

Posted by Roberto Giammellucca ·
Status: Complete1 comment

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Comments1

  • Heartbeat Support

    Team•

    Nov 6

    Hi Roberto,

    Thanks for sharing this idea! In Settings > People > Members, click a member to open their details. The Journey tab shows their purchases and when they joined or left Groups, along with their posts and comments, grouped into activity entries, newest first.

    The Revenue tab lists each of their purchases with its date. Group join dates only show from when we started recording them, so Groups a member joined before that won't have a join date.

    Opening Settings > People > Members needs the Manage Community Settings, Moderate other Members or Manage Users permission. The member details page is on web and desktop, but not in the phone app at the moment.

    There's more on Member Journeys here: https://help.heartbeat.chat/hc/en-us/articles/50667442868753

    Let me know if you need anything else. I'm here to help. ❤️