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Client shouldn't be able to cancel paid term / installment plan

Feature RequestsPayments / Monetization

Currently, HB allows users to cancel their membership, however my programs are set up for specific periods (ie. 6 months) and I can't have members canceling without contacting me first. I can't use HB for my payments and monetization until this can be adjusted. :(

Posted by Ryn Sloane ·
3 comments

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Comments3

  • Brooke Glaser

    •

    May 23, 2024

    It looks like Nick was able to merge this post with another, but for the life of me I can't find the merged post. No matter what I search! I just wanted to see if there's an update on this issue at all.

  • Brooke Glaser

    •

    Apr 10, 2024

    I just discovered this myself. I wrongly assumed that 'Installments' was the same as 'Payment Plans'. But Heartbeat installments are simply another subscription option. And members can cancel as they please.

    My previous platform used Stripe directly to do payment plans: Stripe sent them as invoices, rather than a subscription. If their payment failed, their access was removed. But they weren't able to cancel whenever they wanted (like a subscription).

    Like Elise, this is also essential for me. I do not want to have use an external payment provider, but right now it's looks like my only option.

  • Megan Reed

    •

    Jun 6, 2023

    I agree with this!! It's incredibly frustrating.