If a client has a specific timeframe where they are unable to engage in the community, but they will be back - it would be great to be able to pause their payments without them having to totally resubscribe
i see that there's an option to pause payment collection in stripe for a specific "customer"/member, but not to pause their membership. even if i pause their payment collection in stripe, it looks like their subscription remains "active" in both Stripe and in Heartbeat and i am not able to move this member out of the paid group in Heartbeat.
Mousami (Host)
•
Oct 15, 2024
Adding an option for our members to pause their membership similar to how HB community admins can pause their subscription with Heartbeat would be really helpful. Having this flexibility for them to pause for a limited time (1-3 months) would a great value-add. thank you.
Drew Drinkwater
•
Dec 16, 2023
I would like to add that this request for a down-sell, there should be a off-boarding process similar to upsells. If someone wants to cancel we should be able to give them a quick survey , ask for a review and even ask if they want a special discount (for a certain amount of time or forever) . The big platforms do this and I have kept subscrptions a longer because of it. subscriptionsClickfunnels, Amazon Audible, and many others. When canceling subscriptions.
Nick Barba changed status to Closed
Team•
Jun 5, 2023
Hi Naomi! You can do this through your Heartbeat-managed Stripe dashboard. Go to Billing > Subscriptions and you can pause a member's subscription for a defined or indefinite amount of time!
Naomi Rotenberg
•
Jun 5, 2023
Nick Barba: great! Thanks for making that a thing :)
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Comments5
Mousami Pandey
Sep 13, 2025
i see that there's an option to pause payment collection in stripe for a specific "customer"/member, but not to pause their membership. even if i pause their payment collection in stripe, it looks like their subscription remains "active" in both Stripe and in Heartbeat and i am not able to move this member out of the paid group in Heartbeat.
Mousami (Host)
Oct 15, 2024
Adding an option for our members to pause their membership similar to how HB community admins can pause their subscription with Heartbeat would be really helpful. Having this flexibility for them to pause for a limited time (1-3 months) would a great value-add. thank you.
Drew Drinkwater
Dec 16, 2023
I would like to add that this request for a down-sell, there should be a off-boarding process similar to upsells. If someone wants to cancel we should be able to give them a quick survey , ask for a review and even ask if they want a special discount (for a certain amount of time or forever) . The big platforms do this and I have kept subscrptions a longer because of it. subscriptionsClickfunnels, Amazon Audible, and many others. When canceling subscriptions.
Jun 5, 2023
Hi Naomi! You can do this through your Heartbeat-managed Stripe dashboard. Go to Billing > Subscriptions and you can pause a member's subscription for a defined or indefinite amount of time!
Naomi Rotenberg
Jun 5, 2023
Nick Barba: great! Thanks for making that a thing :)