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Please tone down in-app pop-ups and onboarding emails

Definitely tone down on the pop-ups, asking users to look around… XYZ and the new user onboarding emails.
I understand people can opt out, but most users don't need these emails in the first place, do they?
And I have a feeling it could be a deterrent for some users when they are overwhelmed with emails from the app they joined a community of interest in.
Maybe let's leave community managers to onboard their members.
And then probably Heartbeat can reach out once a month or even less to these new users who are joining communities but aren't direct customers of HB.
Regarding in-app chatbots, some LMS (e.g. Uteach) allow Course creators to override their chatbot with the customer's preferred chatbot in their branded "school" so that even the chatbot is on brand and represents the primary interest of the course creator's brand and not that of the platform's.
Even if HB wouldn't consider doing the same, you can at least reduce the pop-us drawing attention to HB so that users can at least focus on the communities they have joined.
Thanks for your considerations Murtaza and team!

Status: Closed2 comments

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Comments2

  • Misty Dorman - Heartbeat Team changed status to Closed
    •

    Jan 24, 2023

  • Mayhul Arora

    Team•

    Oct 4, 2022

    Hi Qwabena, most of the emails we send when you first join are only sent to community admins. Your members receive very few onboarding emails from us.
    If there are specific communications your members are receiving that you do not want, let us know and we can take a closer look!