Reminder Email To "Pending" Members
I am given to understand that free members who have gone through onboarding but have never "activated" their membership by logging in are just left.
It would be a good idea for at least one reminder email be sent to them (as it is to inactive members of paid communities)
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Comments4
Apr 12, 2024
Heartbeat now sends automated follow-up emails to members stuck in the pending stage. Learn more about these emails here: https://help.heartbeat.chat/en/articles/8608765-pending-user-follow-up-emails
At any point, you can also check your Pending members list in Settings > All Users to resend invitation links :)
Barry Rodgers
Apr 12, 2024
Nick Barba Excellent! Thank you! But I don't see that option in my settings. It it live yet?
Nick Barba
Apr 12, 2024
Barry Rodgers: This feature is live, but we are working on adding more customization for admins. Right now, every pending member will receive these by default if they are stuck in the pending stage.
Kim Marie
Jan 31, 2024
I agree…and some abandon the onboarding out of "too much to do" if they have to upload a photo or answer a couple of questions. It would be great to encourage/remind them to complete the process. Many just get sidetracked and forget.