Hi @Aarón Rodríguez — Thanks for your post! This is actually an intentional inclusion of the Heartbeat logo at a moment during onboarding where the member is about to receive a login email to finish joining the community. That login email comes from Heartbeat; and having the logo appear here reduces any confusion when they ultimately receive that email from the Heartbeat platform.
We’re open to any further feedback here! But we’ve found this increases conversion rates for communities across the board!
Aarón Rodríguez
•
May 7
But it doesnt make sense because I have configured my own email domain so user doesnt receive a heartbeat email. Its a crucial moment in the onboarding an what a user sees is your logo (if you are paying a plan to remove heartbeat brand is because you wan a full own brand community). Sorry but I dont get your point.
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Heartbeat Support
May 7
Hi @Aarón Rodríguez — Thanks for your post! This is actually an intentional inclusion of the Heartbeat logo at a moment during onboarding where the member is about to receive a login email to finish joining the community. That login email comes from Heartbeat; and having the logo appear here reduces any confusion when they ultimately receive that email from the Heartbeat platform.
We’re open to any further feedback here! But we’ve found this increases conversion rates for communities across the board!
Aarón Rodríguez
May 7
But it doesnt make sense because I have configured my own email domain so user doesnt receive a heartbeat email. Its a crucial moment in the onboarding an what a user sees is your logo (if you are paying a plan to remove heartbeat brand is because you wan a full own brand community). Sorry but I dont get your point.