Shorten time of email notifications for general notifications, mentions and comments
Hi! I'm not receiving the notifications of the website app. This is the one I prefer to use. I only get "you have unread messages on heartbeat" and I receive them 5 hours later than the actual time it got posted. I have all my email notifications activated, but I'm not getting the notifications in real time. Today, I got a notification from Heartbeat of a mention someone did of me; however, there were other updates that happened, and I didn't receive the notifications for them. Our users are also getting notifications of the threads 5 hours later, and they wish it could be in shorter time.
It seems the only way to receive live notifications is by being online/inside the HB community when the thread is posted or one is mentioned (website). The cellphone app notifications for threads work perfectly and on time, but we would love for this to be the same for the email notifications for the website. I don't use the desktop app, so I'm not sure if it's the same. If someone has the experience, please comment down below :D
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Comments6
Elizabeth Hanes RN2w Official
Feb 28, 2023
Oh, gosh. I didn't even realize this wasn't happening. Yes, NEED this implemented ASAP. Otherwise, how can we moderate our communities effectively?
Rali Minkova
Feb 21, 2023
Yes, please!!! (Had to wait for the weekly request email to see your post, Maria!)
I have the exact same issue with this. Maybe the team can collapse this feature request with mine? (https://heartbeat.canny.io/feature-requests/p/please-shorten-time-it-takes-for-dm-notifications)
I've installed the desktop app but only for testing purposes and the same issue with notifications happens there too. I had to log in to see that there were notifications, which were 3 days old.
The other big problem is that even when you get notified about a new post, it gets cut off after the first 3-4 words which tells you nothing about the post and whether you should make time for it. (another request I made about this here: https://heartbeat.canny.io/feature-requests/p/include-more-than-one-line-in-the-message-preview)
Mariae De Leon
Feb 22, 2023
Rali Minkova: Thank you so much, Rali, for your input. I think this could change for the better our HB communities! :D
Rali Minkova
Feb 23, 2023
Mariae De Leon: Of course, Maria! And nodding excitedly over here as I'm keeping my fingers crossed someone from the team sees our pleas and takes this into consideration. :)
Mariae De Leon
Feb 23, 2023
Rali Minkova:
Mariae De Leon
Feb 15, 2023
I support this! I also created a request for this.