Log in on affiliate's behalf or show all affiliate links on the admin dashboard
Our partners are extremely busy and are used to having links created for them like all other affiliate programs. Typically you can set an affiliate up and simply share the details with them. Its a common practice and frustrating that we are not able to see their backend in HB and/or sign up for them. Please consider these features as I do LOVE HB otherwise and would really rather stay here and share about it from the rooftops!
Tiffany Neuman 9 days ago
Log in on affiliate's behalf or show all affiliate links on the admin dashboard
Our partners are extremely busy and are used to having links created for them like all other affiliate programs. Typically you can set an affiliate up and simply share the details with them. Its a common practice and frustrating that we are not able to see their backend in HB and/or sign up for them. Please consider these features as I do LOVE HB otherwise and would really rather stay here and share about it from the rooftops!
Tiffany Neuman 9 days ago
Zapier Trigger for Member Cancellation
It would be very helpful to have a native Zapier trigger for member cancellations in Heartbeat. A cancellation event trigger that links to the member information and exit survey would be incredibly useful for automating cancellation analysis and for win-back attempts.
Blake Eve 10 days ago
Courses
Zapier Trigger for Member Cancellation
It would be very helpful to have a native Zapier trigger for member cancellations in Heartbeat. A cancellation event trigger that links to the member information and exit survey would be incredibly useful for automating cancellation analysis and for win-back attempts.
Blake Eve 10 days ago
Courses
Video Library Folders & Renaming
As course creators managing multiple courses and large video libraries, having all uploaded videos in a single list on the video library makes it difficult to organise and locate content efficiently. I know you can search, but when you can’t remember what you labelled something as, it’s tricky lol! It would be extremely helpful to be able to organise videos into folders or categories within the video library, allowing for easier navigation, faster content management, and better scalability for growing course libraries. Also, once uploaded, you can’t rename files! So files that I’ve misspelt or mislabelled, granted that’s my fault, but it’d be fab to be able to rename video files too! :)
Laura Morris 22 days ago
Voice Rooms + Video
Video Library Folders & Renaming
As course creators managing multiple courses and large video libraries, having all uploaded videos in a single list on the video library makes it difficult to organise and locate content efficiently. I know you can search, but when you can’t remember what you labelled something as, it’s tricky lol! It would be extremely helpful to be able to organise videos into folders or categories within the video library, allowing for easier navigation, faster content management, and better scalability for growing course libraries. Also, once uploaded, you can’t rename files! So files that I’ve misspelt or mislabelled, granted that’s my fault, but it’d be fab to be able to rename video files too! :)
Laura Morris 22 days ago
Voice Rooms + Video
Option for multiple Docs tabs in side bar, or a way to separate 'sections' into categories with titles.
Our community members really struggle to remember how to find our various resources, and seem to find it difficult to navigate through Docs (which we call Resources) into the sections and into the pages etc. We have basically three categories of resources (1. recordings, 2 resources (guides and recommendations), and 3. suggested media (positive trans representation). I would really love to be able to have three different Docs tabs in the sidebar, OR a way to give give groups of sections their own title and description (this would be less good on mobile though).
Ari Heart about 9 hours ago
Docs
Option for multiple Docs tabs in side bar, or a way to separate 'sections' into categories with titles.
Our community members really struggle to remember how to find our various resources, and seem to find it difficult to navigate through Docs (which we call Resources) into the sections and into the pages etc. We have basically three categories of resources (1. recordings, 2 resources (guides and recommendations), and 3. suggested media (positive trans representation). I would really love to be able to have three different Docs tabs in the sidebar, OR a way to give give groups of sections their own title and description (this would be less good on mobile though).
Ari Heart about 9 hours ago
Docs
Need subscription payment failure/cancelled endpoints for API (MCP)
I'm building an automated financial and member-management dashboard using the Heartbeat API (v0) alongside Stripe and Kit. I'd love to see additional API endpoints that would help community builders like me manage churn and member lifecycle without needing to check the admin UI manually. Specifically: Cancellation feedback / exit survey data — The "View Feedback" section under Offers in the admin panel collects valuable cancellation reasons, but there's no API endpoint to retrieve this data. Being able to pull feedback programmatically would let me track churn reasons over time and respond faster. Subscription status per user — The current /v0/users endpoint doesn't include subscription status (active, cancelled, past due, etc.) or cancellation dates. Adding subscription fields to the user object would make it possible to build member dashboards without cross-referencing Stripe separately. Offer purchases / subscriber list per offer — An endpoint to list which users have purchased a specific offer (and their current payment status) would be extremely useful for membership management and reporting.
Sue Brown-Moore about 15 hours ago
Admin + Platform Customization
Need subscription payment failure/cancelled endpoints for API (MCP)
I'm building an automated financial and member-management dashboard using the Heartbeat API (v0) alongside Stripe and Kit. I'd love to see additional API endpoints that would help community builders like me manage churn and member lifecycle without needing to check the admin UI manually. Specifically: Cancellation feedback / exit survey data — The "View Feedback" section under Offers in the admin panel collects valuable cancellation reasons, but there's no API endpoint to retrieve this data. Being able to pull feedback programmatically would let me track churn reasons over time and respond faster. Subscription status per user — The current /v0/users endpoint doesn't include subscription status (active, cancelled, past due, etc.) or cancellation dates. Adding subscription fields to the user object would make it possible to build member dashboards without cross-referencing Stripe separately. Offer purchases / subscriber list per offer — An endpoint to list which users have purchased a specific offer (and their current payment status) would be extremely useful for membership management and reporting.
Sue Brown-Moore about 15 hours ago
Admin + Platform Customization
Option to make event location visible for ticketed events.
Right now, the location is protected apparently for community privacy, so external guests won’t see the location until they RSVP. Before signing up, they see under location: “RSVP to see”. If I want the location visible before anyone signs up, the only way to do this is to make the event not ticketed. Which defeats the purpose of paid public events. There should be an option to choose whether or not you want the location visible, not a default to hidden. I get that you're going for privacy, but I'd like to request that you offer an option or on/off toggle to let folks outside of the community see the location before signing up as this may inform a potential participant's decision in signing up (if they can see the location is close by, they would be more likely to sign up – or if they sign up and see the event is very far away and not possible for them, I have to do extra admin work and offer a refund). Currently, I share the location in the event description, but I would prefer also to be able to show the event location in the ‘Location’ panel.
Alex Williams about 18 hours ago
Events
Option to make event location visible for ticketed events.
Right now, the location is protected apparently for community privacy, so external guests won’t see the location until they RSVP. Before signing up, they see under location: “RSVP to see”. If I want the location visible before anyone signs up, the only way to do this is to make the event not ticketed. Which defeats the purpose of paid public events. There should be an option to choose whether or not you want the location visible, not a default to hidden. I get that you're going for privacy, but I'd like to request that you offer an option or on/off toggle to let folks outside of the community see the location before signing up as this may inform a potential participant's decision in signing up (if they can see the location is close by, they would be more likely to sign up – or if they sign up and see the event is very far away and not possible for them, I have to do extra admin work and offer a refund). Currently, I share the location in the event description, but I would prefer also to be able to show the event location in the ‘Location’ panel.
Alex Williams about 18 hours ago
Events
Filtering and sorting options on the Courses page
It would be really valuable to add filtering and sorting options on the Courses page as course libraries grow. Users need to be able to filter by: topic or category of interest purchased vs not purchased included in membership completed or in progress Plus custom filters admins can use to tag courses General sorting (e.g. newest, alphabetical, level) would also greatly improve navigation.
Benjamyn Fergusson 15 days ago
Filtering and sorting options on the Courses page
It would be really valuable to add filtering and sorting options on the Courses page as course libraries grow. Users need to be able to filter by: topic or category of interest purchased vs not purchased included in membership completed or in progress Plus custom filters admins can use to tag courses General sorting (e.g. newest, alphabetical, level) would also greatly improve navigation.
Benjamyn Fergusson 15 days ago
Video Recording & Recurring Events
We would like to see a more intuitive and smart Events feature. The ability to change instances in a recurring series (change date, time and details for one event) Ability to edit a past event description that is part of a series without it sending the whole series again to everyone Ability to ‘share’ an event as a link to a post inside a community channel Ability for other video recording tool to upload the recording instantly/after an event is finished (right now only Zoom Recordings on Cloud are accepted) Ability to add / invite new people to only one event in a series
Team CF 1 day ago
Voice Rooms + Video
Video Recording & Recurring Events
We would like to see a more intuitive and smart Events feature. The ability to change instances in a recurring series (change date, time and details for one event) Ability to edit a past event description that is part of a series without it sending the whole series again to everyone Ability to ‘share’ an event as a link to a post inside a community channel Ability for other video recording tool to upload the recording instantly/after an event is finished (right now only Zoom Recordings on Cloud are accepted) Ability to add / invite new people to only one event in a series
Team CF 1 day ago
Voice Rooms + Video
Onboarding question Text Limit
The onboarding question text inputs are cut off after 1.5 lines of visible text. Someone signed up and flagged this as they couldn't fully respond to the question. Can this be modified?
Amanda Gedeon 4 days ago
Onboarding question Text Limit
The onboarding question text inputs are cut off after 1.5 lines of visible text. Someone signed up and flagged this as they couldn't fully respond to the question. Can this be modified?
Amanda Gedeon 4 days ago
Closed
Copy workflows when creating new cohorts
Cohort-based courses generate new lesson IDs per cohort, which means all lesson-attached workflows (popups, automations, etc.) are lost and must be manually recreated each time. This is especially painful when workflows contain rich content like GIF/video embeds that can't be easily duplicated. Expected behavior: When a new cohort is created, workflows attached to lessons in the previous cohort should automatically carry over to the corresponding lessons in the new cohort. Customer impact: Creators running recurring cohort programs have to manually rebuild every workflow for every new cohort — error-prone and time-consuming. Missed workflows mean students don't receive key moments (e.g., graduation gift popups).
Serena Hawtin about 1 month ago
Closed
Copy workflows when creating new cohorts
Cohort-based courses generate new lesson IDs per cohort, which means all lesson-attached workflows (popups, automations, etc.) are lost and must be manually recreated each time. This is especially painful when workflows contain rich content like GIF/video embeds that can't be easily duplicated. Expected behavior: When a new cohort is created, workflows attached to lessons in the previous cohort should automatically carry over to the corresponding lessons in the new cohort. Customer impact: Creators running recurring cohort programs have to manually rebuild every workflow for every new cohort — error-prone and time-consuming. Missed workflows mean students don't receive key moments (e.g., graduation gift popups).
Serena Hawtin about 1 month ago
Add spoiler tags to protect sensitive content
Cove Collective is an infertility support community. Our members are at different stages of treatment and have varying emotional capacities on any given day. Spoiler tags (using || syntax as seen on Reddit and Discord) would allow users to voluntarily hide sensitive content behind a click to reveal. This is standard functionality in similar community-based platforms, and is really core infrastructure that would make Heartbeat meaningfully more suitable for sensitive topic peer communities (infertility, grief, mental health, chronic illness).
Allie 28 days ago
Overall Platform
Add spoiler tags to protect sensitive content
Cove Collective is an infertility support community. Our members are at different stages of treatment and have varying emotional capacities on any given day. Spoiler tags (using || syntax as seen on Reddit and Discord) would allow users to voluntarily hide sensitive content behind a click to reveal. This is standard functionality in similar community-based platforms, and is really core infrastructure that would make Heartbeat meaningfully more suitable for sensitive topic peer communities (infertility, grief, mental health, chronic illness).
Allie 28 days ago
Overall Platform
Checkout modifications
I run my workshop series through HB and it works SUPER well overall, ppl love the community aspect. However, I notice a significant dropoff from my landing page at this stage in the checkout… ppl are expecting a simple check out for the workshop series but it asks them to “Create a profile” and says “Your legacy Brand Community Space” first, and the actual workshop series is tiny in the corner. I would love to be able to customize the copy on this page to change it simple to “First step: share your email” so it doesnt scare ppl off that they have to “create a profile”! Bonus points if we could also remove the space label but that is secondary- TIA!!!
Tiffany Neuman 20 days ago
Other
Checkout modifications
I run my workshop series through HB and it works SUPER well overall, ppl love the community aspect. However, I notice a significant dropoff from my landing page at this stage in the checkout… ppl are expecting a simple check out for the workshop series but it asks them to “Create a profile” and says “Your legacy Brand Community Space” first, and the actual workshop series is tiny in the corner. I would love to be able to customize the copy on this page to change it simple to “First step: share your email” so it doesnt scare ppl off that they have to “create a profile”! Bonus points if we could also remove the space label but that is secondary- TIA!!!
Tiffany Neuman 20 days ago
Other
Request to Reconsider DM Rules for Starter Plan
Please consider making DM rules available on the Starter plan. As I've been building my educational community on Heartbeat, I've found that DM management is truly a foundational feature for creating a structured, professional learning environment - not just something needed at scale. Currently, this feature being limited to higher plans feels like it treats DM control as a "nice-to-have" scaling feature, when it's actually fundamental to how many communities need to operate from the start. Small educational communities, coaching programs, and professional development groups all need this level of structure regardless of their member count. Would the team consider moving DM rules to the Starter plan? This would make Heartbeat much more accessible for educators and community builders who need professional-grade moderation tools but are just starting out. Thank you for considering this feedback.
Ms. Dora May about 1 month ago
Direct Messaging
Request to Reconsider DM Rules for Starter Plan
Please consider making DM rules available on the Starter plan. As I've been building my educational community on Heartbeat, I've found that DM management is truly a foundational feature for creating a structured, professional learning environment - not just something needed at scale. Currently, this feature being limited to higher plans feels like it treats DM control as a "nice-to-have" scaling feature, when it's actually fundamental to how many communities need to operate from the start. Small educational communities, coaching programs, and professional development groups all need this level of structure regardless of their member count. Would the team consider moving DM rules to the Starter plan? This would make Heartbeat much more accessible for educators and community builders who need professional-grade moderation tools but are just starting out. Thank you for considering this feedback.
Ms. Dora May about 1 month ago
Direct Messaging
Replace emoji with custom image for chat channels titles
The option to only use an emoji next to my channel title does not fit my branding. I would like to have the option to upload my own image.
Kristal Godin about 1 month ago
Channels + Posts
Replace emoji with custom image for chat channels titles
The option to only use an emoji next to my channel title does not fit my branding. I would like to have the option to upload my own image.
Kristal Godin about 1 month ago
Channels + Posts
At-a-Glance Event Sign-Up Numbers
I would love the ability to quickly see how many people are registered for each event at a glance, without needing to click into each event individually.
Kristal Godin about 1 month ago
Events
At-a-Glance Event Sign-Up Numbers
I would love the ability to quickly see how many people are registered for each event at a glance, without needing to click into each event individually.
Kristal Godin about 1 month ago
Events
Export lesson content for backups
I want a way to export each Course lesson locally so I can keep them as backups in case they are accidentally overwritten.
Jelena Fischer 23 days ago
Export lesson content for backups
I want a way to export each Course lesson locally so I can keep them as backups in case they are accidentally overwritten.
Jelena Fischer 23 days ago
User activity view
Can we add the ability to have our own posts we create to show up in the ”For You” list on the notification page? This way we can quickly find a post we made that may not have responses or comments on it. It would also be nice to see in this list or another one posts we have commented on. Thanks.
Greg 27 days ago
Channels + Posts
User activity view
Can we add the ability to have our own posts we create to show up in the ”For You” list on the notification page? This way we can quickly find a post we made that may not have responses or comments on it. It would also be nice to see in this list or another one posts we have commented on. Thanks.
Greg 27 days ago
Channels + Posts
on a 100% discount offer, can we not make a credit card entry mandatory? It was suggested I set up a trial. That won't work. I have 2 user groups in my community; Home Builders and Realtors. I want Builders to be able to give Realtors a 100% discount code and benefit from the goodwill of providing the free membership to Realtors. Asking the Realtors to add a credit card on a free subscriptions kills it completely. Thank you
Steve Dalia 14 days ago
Payments / Monetization
on a 100% discount offer, can we not make a credit card entry mandatory? It was suggested I set up a trial. That won't work. I have 2 user groups in my community; Home Builders and Realtors. I want Builders to be able to give Realtors a 100% discount code and benefit from the goodwill of providing the free membership to Realtors. Asking the Realtors to add a credit card on a free subscriptions kills it completely. Thank you
Steve Dalia 14 days ago
Payments / Monetization
Enable removal of emoji reactions (some or all)
My community is all about deeper connection. Since emoji reactions tend to encourage more passive interaction and a self-conscious and performative culture, I’d love the option to remove them, or at least, to be able to limit them to one or two emojis.
Andy Bayiates 14 days ago
Enable removal of emoji reactions (some or all)
My community is all about deeper connection. Since emoji reactions tend to encourage more passive interaction and a self-conscious and performative culture, I’d love the option to remove them, or at least, to be able to limit them to one or two emojis.
Andy Bayiates 14 days ago