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Feature Requests

Tell us how we could make Heartbeat better for you.

Paypal please!

I'm based in Germany, where PayPal is still the preferred payment method for many people. Around 70% of my customers currently pay with PayPal, so this is an important factor in deciding whether Heartbeat can become the home for my membership. I'd really appreciate any update from the team or anyone who has heard about future plans. Thank you!

info 13 days ago

1

Design of the app

I cannot help but somehow the mobile design is always clunky, the layout is irritating and it doesn’t look very high end.. I love heartbeat don’t get me wrong. But High-End membership with a design that looks “old” …. could we get a cleaner or higher-quality design? (note: there is a feeling of when I see the symbols etc. that it is made to work, but no aesthetic… ) And please fix the layout issues..

User about 1 month ago

2

Improvements to member profiles, please!

Admins should be able to create custom fields (free text, single multiple choice, and multi-picklist) for member profiles, based on what kind of information is important to their community. Currently member profiles are very threadbare and unengaging, plus they lack basic information which could spark connections between members.

carriechristner 27 days ago

Improvement of roles for moderators

I need my moderators to be able to send automated messages in workflow. For exemple when a student finishes a course he receives a congratulation message from a moderator (and not from me ) Problem. Right now i can choose a moderator as a sender only if he has admin access in his role. So i gave them access because i really needed to send messages from their profile. But they have access to my revenue, my offers, my groups etc it’s dangerous if they break something and quite not appropriate as they can see how much money the company makes. Can you please add more subtility in roles ?

Charlotte Salvanes 6 days ago

Evergreen Cohort Waitlist

It would be great to have an evergreen cohort-style course with a waitlist. Instead of launching one cohort at a time, admins could manually select the next group of members (e.g., next 5 people) from the waitlist to join the next 90‑day cohort. This would allow continuous, rolling cohorts without needing to relaunch the course each time.

Jeremy Woods 24 days ago

Add triggers to workflows based on members downgrading, being manually removed by an admin, etc

Currently, workflows can only trigger when a member joins a group. It would be very useful to also have a trigger that fires when a member is removed from a group (whether by canceling a subscription, being manually removed by an admin, or through an automated group rule). This would enable use cases like sending a follow-up message to canceled members, re-engagement sequences for members who lose access, and other post-cancellation automations — none of which are currently possible without manual intervention.

Erica Holthausen about 6 hours ago

Workflow trigger for members who cancel without completing the survey

Would be valuable to have a way to identify and follow up with members who cancel without completing the cancellation survey — for example, a workflow trigger or filter condition that fires when a member cancels and skips the survey. This would allow admins to send a targeted follow-up email or DM to those members to request feedback.

Erica Holthausen about 6 hours ago

Email notification for new posts/threads (not just mentions/DMs)

Currently, members only receive real-time email notifications for unread DMs and mentions/replies (after 4 hours unread) and event emails. General new-thread/post activity that does not mention anyone is only surfaced via the weekly digest (top 3 threads, sent at most once every 5 days). Requesting an option to email members when a new post/thread is created in channels they have access to, separate from the digest and from mentions/DMs. This would help smaller or lower-activity communities keep members aware of new content in near real time, rather than waiting for the weekly digest. Submitted on behalf of Caitlin Ogilvy, admin of Healthy Homes Initiative (Zendesk #51428).

Caitlin Ogilvy 20 days ago

Allow selection of My Groups on mobile app

I recently set up a load of interest groups for my members to explore/browse via Account > My Groups. One early tester noted she couldn’t access My Groups on the mobile app after registering via her phone. Seems a relatively basic feature (at least for my use case which is a community for connecting about common interests) so I’d like to suggest adding this feature to the iOS/Android mobile apps.

anja 6 days ago

Allow Sub-groups to show on Account > My Groups

I initially wanted to create an onboarding question sorting people into interest groups so I created a parent group of ‘Interests’ for a load of sub-groups because you had to have a parent group to link to the onboarding question. This worked fine, however, I also wanted my members to be able to pick and choose/join and leave their interest groups whenever they wanted, and be able to explore what other interest groups were available. Pulse was really helpful in advising that I could basically only do either; have a parent group and let people choose in onboarding but never change, or use groups without parent to show under Account > My Groups for people to explore and join/leave whenever I chose option 2 as it’s more flexible but I had to add a note in the Welcome DM to tell people where to find My Groups. I think not everyone reads those DMs potentially so I’m intrigued to see how many questions I get about this. A neat solution would be to allow the sub-groups of a parent group to be shown under My groups so that users can both a) enter groups in onboarding AND b) join/leave groups as they please via My Groups. Many thanks, Anja

anja 6 days ago