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Feature Requests

Tell us how we could make Heartbeat better for you.

Design of the app

I cannot help but somehow the mobile design is always clunky, the layout is irritating and it doesn’t look very high end.. I love heartbeat don’t get me wrong. But High-End membership with a design that looks “old” …. could we get a cleaner or higher-quality design? (note: there is a feeling of when I see the symbols etc. that it is made to work, but no aesthetic… ) And please fix the layout issues..

User 16 days ago

1

Improvements to member profiles, please!

Admins should be able to create custom fields (free text, single multiple choice, and multi-picklist) for member profiles, based on what kind of information is important to their community. Currently member profiles are very threadbare and unengaging, plus they lack basic information which could spark connections between members.

carriechristner 7 days ago

Admin ability to view member group/offer join dates and post history from member profiles

As a community admin, I'd like to request two improvements to member profile visibility: Group & Offer join dates — When viewing a member's profile, I'd like to see the date they joined each specific group and offer, not just their overall community join date. This is especially useful for tracking upgrade conversions and understanding where members are in their onboarding journey. Post history on member profiles — I'd like to be able to see all posts a member has made directly from their profile page, without having to manually search through individual channels. This would make it much easier to review member activity and engagement at a glance. Both of these would significantly improve the ability to monitor member progress, personalise follow-up, and manage a growing community more effectively.

Roberto Giammellucca 10 days ago

Email notification for new posts/threads (not just mentions/DMs)

Currently, members only receive real-time email notifications for unread DMs and mentions/replies (after 4 hours unread) and event emails. General new-thread/post activity that does not mention anyone is only surfaced via the weekly digest (top 3 threads, sent at most once every 5 days). Requesting an option to email members when a new post/thread is created in channels they have access to, separate from the digest and from mentions/DMs. This would help smaller or lower-activity communities keep members aware of new content in near real time, rather than waiting for the weekly digest. Submitted on behalf of Caitlin Ogilvy, admin of Healthy Homes Initiative (Zendesk #51428).

Caitlin Ogilvy about 2 hours ago

Collapsible Button For Channels On Mobile

Can we have a collapsible button for channels on mobile? We have this on desktop but not for mobile and it gives endless scroll vibes haha. This is one of those features that is small, but has a big payoff in that it prevents users from being overwhelmed. I’ve added a picture of this button on desktop. I’m asking that we have this on mobile as well.

david about 14 hours ago

Guest can purchase multiple tickets in one checkout.

It needs to be possible for guests to purchase more than one ticket at the same checkout. For people they want to attend with, as gifts, or whatever reason. Having to go through multiple checkouts is terrible user experience and means less tickets sold. They could purchase multiple tickets under one email address, or add other email addresses for other guests under the same purchase. This is so so very common among most event ticketing services / applications. This needs to be a feature ASAP. I’ve used events for over a year now and I didn’t even realize this wasn’t a feature because I figured it would be so obviously a feature – and I’ve seen my ticket sales decrease since switching over to Heartbeat as my primary ticketing app, likely due to this oversight in functionality.

Alex Williams 1 day ago

Evergreen Cohort Waitlist

It would be great to have an evergreen cohort-style course with a waitlist. Instead of launching one cohort at a time, admins could manually select the next group of members (e.g., next 5 people) from the waitlist to join the next 90‑day cohort. This would allow continuous, rolling cohorts without needing to relaunch the course each time.

Jeremy Woods 4 days ago

Notifications for "already scheduled" Events: New Members are clueless

I did a cursory review of “Event-related” feature requests, but did not find a solution. Several Events are scheduled A new member joins the Community Unless a new member proactively seeks-out “already scheduled” Events (AND RSVP’s to each) they WILL NOT be alerted or aware of these “already scheduled” Events. Even if a new member has their respective Notification settings optimized, they will only be Notified of Events created AFTER they have joined the Community (or those Events that they proactively sought-out and RSVP’d.)

FITNESS RELOCATION 19 days ago

Transcript of voice messages on mobile

Right now, the only way you can view a full transcript of voice messages is on the desktop version of Heartbeat. In the app, you can only see the first part of the transcript and there is no way to scroll to the rest of it like you can on desktop. Most of my members use mobile and we voice message back and forth, so this is essential.

User 8 days ago

Livid.com integration

Good news: Livid already works well on Heartbeat. Pasting a Livid watch link into your Embed block resolves to our full player via Iframely. I've verified this in-app and directly in Iframely's debugger, which returns a fully playable responsive iframe for our watch pages. We're oEmbed-compatible with complete Open Graph video metadata. The one remaining gap: Livid links pasted directly into posts don't auto-convert to a player the way YouTube links do. Since Iframely already handles us correctly, we're hoping that would be a lightweight addition on your end, maybe just including livid.com in your auto-embed link handling.

casey 12 days ago

Innovate Heartbeat!

I’ve been a member of Heartbeat for over a year now. I Truly appreciate how the team keeps us in the loop with updates and feature requests. This whole AI blitz with Pulse and the landing pages, is cool, I guess. But the actual platform is so outdated. Can time and energy please be focused on the user interface? I’m thinking of going back to Circle, as their interface is crisp, clean, and modern, amongst other things. P.S., I work with creatives and artists, so yes, UX and overall design truly matter.

Nic Roc 27 days ago

Change Login Destination

I would love to be able to add a setting to choose the default landing page after members log in (for example, Courses instead of the combined Feed). This would help keep course discussions course-specific and reduce confusion from a combined view. It’s really confusing as a member when I log in and all the feed from each course I’m in is strung together. I would prefer it to go to courses instead. This would be a lot less confusing for new members.

Hailey Krajewski 14 days ago

Customise onboarding text

It would be good to be able to customise the wording used for onboarding. Especially the final screen, it currently uses language I would never use [Only one thing left to do now. Start engaging with The Intuitive Cook now] - this really jarrs before they have even entered (this line is new, it wasn’t there 6 months ago) Also it seems the previously showing profile preview is now gone so people don’t know the onbaording questions appear on their profile!

Katerina Pavlakis 15 days ago

Embedding Audio

My community is primarily breathwork and meditation audio tracks, and I find that the platform is not the most user friendly for this type of community. I have tried embedding audio from Dropbox, but to play it opens up outside of the app instead of just playing inside the app. It also looks clunky when accessing from the App instead of the Desktop. I’ve also tried soundcloud which plays directly from the app so this could be a better option for me except when I try to press play from the App (not desktop) it’s super clunky and not user friendly and I struggle to even get my music to play. The App needs to support these embedded audios better so its easy to just click play and drop in

User about 2 months ago