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Feature Requests
If you have an issue that requires quicker attention (such as a bug report) or is specific to your community, please use the help/support option inside of your community.
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Admin + Platform Customization
Automation + Integration
Analytics
Channels + Posts
Courses
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Directory
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Emails
Events
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Mobile App
Other
Overall Platform
Payments / Monetization
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Admin + Platform Customization (308)
Automation + Integration (111)
Analytics (31)
Channels + Posts (159)
Courses (164)
Direct Messaging (46)
Directory (28)
Docs (52)
Emails (24)
Events (103)
Matchups (17)
Mobile App (80)
Other (45)
Overall Platform (99)
Payments / Monetization (91)
Voice Rooms + Video (40)
Workflows (33)
course % completed analytics
Be able to look at course analytics on the analytics page instead of clicking into each course, set up automations based on course % completed, see exact videos a student has completed.
0
12
Members Activity Score
I saw this in circle: https://circle.so/ai This is awesome, it basically scores everyone based on: Presence: how much and how often they visit the community (defined by visits per day & number of days visited) Contribution: how often they actively start and join in on community discussions (defined by number of posts & comments) Participation: how often they acknowledge async activity in the community or signal an intent to participate live (defined by number of likes & event RSVPs) Connection: how much they engage 1:1 with other members (defined by number of active DM threads) and gives them an overall rating. It would be a super helpful indicator to be able to give each person what they need to remain engaged.
2
26
Heartbeat Analytics - ability to segment by Group / Individual & ability to export data .xls
Currently the Heartbeat community platform analytics are quite limited to all users - please can you introduce the ability to segment analytics by groups / individuals and being able to export the data i.e into Excel etc. Thank you!
1
13
Email analytics
I would love some email analytics from the weekly digest and invitation emails being sent out from HB. How many people opened the email, time they opened, if they clicked on a link etc.
0
16
Top Active Users - Ability to toggle off Owner & Groups
For Top Active Users and Top Threads, I'd love the ability to toggle off myself and other groups (like team members) so I can screenshot and recognize paid members who are the most engaged for an easy content win.
0
3
Can we exclude the admin role from analytic numbers?
Our admins end up being high users of the platform and skew real user results. can we either have admins excluded from analytics or a way to filter analytics / etc by group?
0
24
Churn / New User Reports in Stats?
Any chance we can get customer growth / churn stats in the analytics portion of heartbeat? Would be great to track important membership stats like that within the platform.
0
8
Member Dashboards
When a person enters into the portal, I would love for them to first see a beautiful graphic dashboard that shows them things like: number of post they've made, comments, participation, etc. This is highly motivational for people and gives them a sense of satisfaction they are optimally "belonging" in the group.
1
30
Course Analytics
Would love to see additional analytics re: courses; such as which activities were completed per week by cohort
1
27
User level analytics
Being able to follow the connection, the courses completed, the quiz answered, the post posted by the user etc...
5
44
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